Greater Houston Counseling Services 21021 Spring Brook Plaza Drive, Spring, TX 77379

"Don't waste your time. I've been going to the Spring location for a year now. I've had THREE therapists quit during this year. My last therapist just quit last week and my daughter's therapist quit the week before. There's also a new receptionist there almost every time I'm there or there's no one at the front desk at all. There's also been times when I couldn't get a hold of anyone to change an appointment. This has been a waste of time and money since I've had to start over so many times I'm not seeing the progress like I should've by now."

"I was coming here for a while up until I had to update my insurance. I called several times, left voicemails with the front desk and the billing department, never got a call back. My insurance even tried to call them to explain that my insurance company did cover this service, and still no luck. I wouldn’t recommend this place because they fail to contact people back."

"I AM AFRAID THIS MIGHT BE A SCAM DO NOT EVEN WASTE YOUR TIME WITH THIS ESTABLISHMENT. I was a first time customer and I made an appointment for 3PM because my husband works and I have 2 children whom I stay home with. I was sent a reminder text stating an 11AM ( which I did not catch their error unfortunately). As I was driving to my appointment I saw an email from them stating that I missed my appointment WHICH SAID MY APPOINTMENT WAS AT 10AM and that I was charged $120 for missing the appointment. In summary I was given 3 DIFFERENT TIMES FOR 1 APPOINTMENT! I had 3 conversations trying to have this $120 refunded and attempted to make a new appointment but I was told that I would not be refunded. They would not even entertain the FACT that this was their error. THIS IS SUPPOSED TO BE A MENTAL HEALTH INSTITUTION AND THEY ARE ADDING STRESS INSTEAD OF HELPING TO ALLEVIATE IT. SHAMEFUL. DO NOT WASTE YOUR TIME"

"Christina and her team are so knowledgeable in their expertise, making for such a comfortable and helpful place to receive therapeutic services. Everyone is so nice, and the environment is beautiful! Very professional and helpful all around!"

"The representative that was in charge of verifying the insurance failed to do so and the organization took it upon their selves (2+ weeks later) to charge my card for services prior to informing me that the charge would be deducted (prior to verbally informing me). It has been a consistent matter of non-documenting of conversation and miscommunication on their end. Even after receiving a call on April 15th at 6:21 PM, I was informed that this matter would be taken up with management; only to receive a call this morning April 27 stating that I missed my appointment, and that no one knew of anyone contacting me about my insurance not being accepted per that location. Then a third call stating that management is still requiring the fee that was not accepted upon the insurance. No accountability to the members of this location involve in the circus of negligence, no courtesy call from management, all fault of the customer. I was really hoping that the services or customer service would have been better due to the many reviews listed but in this case, as a customer you you to conduct your own personal research, follow-up, make documentations, etc. The sad thing is that my son was really excited about starting this journey with his assigned counselor and if you are a parent of a child with Autism, you know that it is a struggle helping them understand on an emotional level but thankfully we were able to see the capabilities of this location on our own before investing further."