MUNDO NUEVO USA AUSTIN

"Good service"

"Very good attention, excellent service. They are careful with the merchandise and keep you informed. I am waiting for the merchandise to arrive to evaluate the delivery management. For the moment well"

"I DO NOT RECOMMEND THEM DUE TO NON-COMPLIANCE AND IRRESPONSIBILITY The last two shipments I made with them were a complete disaster. The first bad experience occurred with a shipment of a box by ship in the month of October that had to be delivered in November, arriving a month later, on December 24, whose destination was at the door, not in any office. The withdrawal was made at the Mariche queue office, the recipient had to go to another area to look for the box, in addition to blatantly requesting a photograph to be used on social media profiles as a “satisfied customer” when there was none. satisfaction in the service. The second bad experience occurred with a box shipped by plane, whose delivery promise is 5 to 15 business days. According to their profiles and website, the company took almost ONE MONTH to deliver, in addition to offering a FALSE tracking number, since it could not be tracked correctly at any time. When the box finally arrives in the city of Barquisimeto, the recipient contacts me asking about the shipping cost, since the receiving office was collecting payment again. I contacted the person in charge located in Austin and his response was that I should solve it with the person located in Barquisimeto, since he is responsible, as if I should solve the logistics, collection and internal administrative problems and disorder of the company. Gentlemen, you are a company, in order to make shipments I canceled a service, which is not free, you are responsible and must abide by the offered delivery times. It is their responsibility to comply with them and offer the service for which they are hired. In addition, it is recommended that they improve customer service, since when communicating with the person in charge in Austin, they get upset and annoyed when one makes the pertinent complaints. The cherry of the cake! That is, gentlemen work with the public In short, I DO NOT recommend it at all."

"Great service at their local offices to send packages to family in Vzla."

"Excellent service, cordial treatment and very friendly, they care about your shipments, they take time to pack and line the boxes that arrive at their destination in excellent conditions and on time, I have never seen another shipping company do this, thank you for everything you do . 100% recommendable"