Saia LTL Freight

"Did not look at reviews till after the fact. Took off today from work awaiting a piano delivery. I was able to select today. I was told to be at my home from 11-7 which was not an easy thing to do since I needed to be at the office working. I called at 3:00 PM and they confirmed delivery today by 7PM. It is now 8 PM and obviously not going to be delivered. They are dishonest or lie how ever you want to look at it. They have no understanding of the time and work commitments of professionals. They also never called and gave me any heads up that delivery was delayed or not possible. They are also impolite or rude to their customers with this lack of courtesy. Their other reviews are low. This is accurate. Do not use this company to ship. Do not accept this company as a shipper."

"Jeremy came by to pick up a large damaged item that was being returned to a Power Equipment company. There were several mistakes made by the original company (not SAIA). Jeremy was so kind and patient while I called them to fix the situation. He checked and ensured my new item was not damaged and was very helpful. Jeremy deserves a raise!"

"So...I get a call from Dwayne, a scheduler (truck driver on light duty) who schedules my shipment this past Wednesday....for Thursday after 3 pm....no show all day Thursday! Call SAIA-LTL terminal at 5 pm...the guy says he doesn't know why it was scheduled for Thursday...they only run to Llano,Tex Mon.,Wed,Friday!...ok, so I wait all day Friday for my shipment that never comes! No calls...so I call back and get Dwayne again...no apologies...no explanation and they can't even guarantee my shipment will be on the truck for Monday(today). I just called and the lady confirmed it is on the truck today. Their online tracking is not updated until the next day! I have never used SAIA-LTL Freight...and at this point...I hope I never have to again. Bad first experience. My business depends on equipment getting delivered when it says. I would think SAIA-LTL would as well."

"Been waiting 8 days for a shipment now. They called yesterday finally to schedule a delivery today.. stayed home ALL day today because they said between 8-4. Nothing shows up. Call and come to find out it never left Dallas which is 2 hours away. I asked why I didn’t get a phone call and she said they didn’t have time to call me yet and the schedulers left at 4. It’s friday and now I have to wait until MONDAY to even reschedule an appointment because of course they don’t work weekends. This company is total BS. Unorganized and terrible business. I paid almost $300 to ship our front door. I bet it shows up broke too."

"This was my first time using SAIA and they crushed a $10,000 scanner. It was bubble wrapped and shipped on a pallet to a customer. It arrived with a big crack on top and was obviously crushed. After filing a claim, they wouldn't accept since the receiver (my customer) didn't notify them directly. Why does my customer need to be involved with a scanner that was shipped to them? Will never do business or recommend SAIA to anyone."