CVS 177 West Virginia Street, Crystal Lake, IL 60014

"I use to love this cvs but for the past few months Idk if it's because they got rid of most of the old staff? But they have been so slow and behind like the cvs in crystal lake on Randal. Maybe fix the hours or fix staff? And it's not the whole staff but I feel it's the new entitled staff, the younger ones, specifically the females usually that have no bedside manners and act like you are being a burden. And I am a very patient person believe that. It's gone down over there! Very disappointing. It's no longer personable like it use to be."

"I used to like this pharmacy, not sure what happened but it’s HORRIBLE now. Nobody answers the phone, ever. How is that allowed? Their IVR system makes it very difficult to get to a human. They do NOT make necessary prescriptions a priority. They’ll make you wait 2 days to fill an antibiotic, or better yet you’re out of a necessary daily med, they won’t fill that timely either. They don’t care about health , obviously."

"WARNING: AVOID THIS CVS LIKE THE BLACK PLAGUE!!! After spending 35+ years interacting with pharmacies for my medication, I can confidently state this particular CVS at 177 Virginia Rd. in Crystal Lake is absolutely, unequivocally the most INCOMPETENT bunch of goofballs that I’ve ever had the displeasure of dealing with. They hardly ever answer the phone, are seemingly incapable of meeting deadlines, they don’t understand how to efficiently interact with doctor’s offices, they have no clue how to use their own internal system (which is an absolute mess, btw), they consistently deliver a terrible customer service experience, and worst of all — they casually dismiss and excuse their own incompetence, never taking any responsibility for their repeated failures. I could go into specific detail, but I don’t want to bore you. Doing so would require an amount of effort I’m simply not willing to offer this sorry excuse for a pharmacy. If Google would let me, I would rate this CVS a -100 on a scale of 1-5 stars."

"This place needs to put their thinking caps on. You can't be this stupid when dealing with prescriptions if a patient stops by to pick up a prescription and it's not ready and you tell them to come back in 2 days and call them and tell them it's ready you probably should have it ready when they show up. Not tell them that you need a new doctor's authorization. This is why I do mail order they don't even know how to say they're sorry"

"Great, clean location! Employees are fantastic and acknowledgable and help you with whatever it is your looking for. Pharmacists are friendly and professional. They care about your health and give you the info you need to stay healthy!"