CVS 1305 North Randall Road, Crystal Lake, IL 60014

"I hate giving 1 star but I have had nothing but issues with this pharmacy. Multiple times I’ve gotten texts that my prescription was ready and drive there for them to tell me it’s out of stock. No call or text saying it’s out of stock. This has put me in a bind multiple times because I haven’t had my medication because I would have to wait until the next day for my doctor to write a new prescription and send it somewhere else. Multiple times the pharmacy said they will contact my doctor to get a different prescription, but when I call my doctor 2 days later they said they didn’t receive any call or message from the pharmacy. When I get a text saying they’re getting my prescription ready, I will give them usually a day to get it together, but when I get there they say it’s not ready and I have to wait another 30 minutes. It’s extremely frustrating. Every time I go there there is an issue, I’ve never had a good experience. I will be looking for a new pharmacy."

"By far the worst pharmacy to ever exist. People are not well trained. They had my prescription 2 days now. My meds are work comp. I had my work case manager call to get approval they said they need 2 contact insurance through phone from there end. Still have not done it. They refuse to get things taken care of in a timely manor. I have to call 3 times a day to check. Been on the phone over an hour and still not been helped. It's horrible experience after horrible experience. I cannot express enough to stay away from here and avoid the headache. Words cannot express my disgust at the incompetence of these employees"

"Pharmacist very unprofessional. They screwed up on my prescription and they're not rectifying it at all will not admit they made a mistake.And then they proceeded to hang up on me.Their attitude was piss poor.I wouldn't let them work a drive-thru window at McDonald's"

"7 hours after my doctor sent in my prescription, I tried calling to see if the drugs were in stock. First time they picked up the phone and hung up on me. 2nd and 3rd times, it rang for 10-15 minutes before I gave up. I drove to the store, very very sick and was told they were short staffed and not answering the phone. I have transferred all of my prescriptions."

"If you think that making an online appointment at CVS for a vaccine will guarantee it, think again. Walk-ins get priority, your vaccines are NOT reserved for you, and you're not made aware of this until you get to the store for your appointment and are told they are out of the vaccine. Horrible customer service and app for scheduling. Won't be back to CVS for anything, Walgreens thank goodness you offer us a choice and operate with the customer/patient in mind."