Roadrunner Moving & Storage

"This company is the absolute worst business I have ever encountered. They are dishonest, careless and will absolutely deny any claim you set forth. They destroyed several of our belongings due to carelessness and lack of knowledge. They charged us twice what they quoted and then denied all our claims. Run away from this company. Do not even consider using them even for a short move. They are the worst we have ever experienced!!"

"Would give this company ZERO stars if I could! They moved us from Houston to Dallas with 3 weeks of storage in between, The problems began when Kate left out most of the related charges for the "third party vendors" and the storage labor charges. This ended up doubling the price of the move and quote I was given. Yes, I was aware of the freight by weight charge. That is not what I am talking about here. The packers were terrible, placing many of my fragile items in a box unwrapped then placing heavier objects of top therefore destroying many of my precious possessions. They scratched and damaged lots of my furniture pieces during the handling and transport of those items. Then the best is the awful job they did putting together the bed frames. One bed (platform style), was missing 11 screws!! I guess they lost them all in transit and did not bother to even tell me! They just left it half completed. And finally, yes I am missing items. Most of them electronic and small in size...ie - my mini Bose sound bar for one. I would never recommend this company to anyone. I fed, tipped and had plenty of drinks for all personnel that worked my move, and this is what we got! We have moved across country a few times and never encounter disaster such as this! Do not waste your time and money with this company!!"

"If you're coming here to load over the road go next to door 46 and 47 they let you stay overnight and they start at 8 to 5 pm for shipping"

"I had a profoundly unsatisfactory experience with this moving company, which I would not recommend. Despite their attempts to overcharge me by $5,000 and withhold my items until payment, I declined and arranged for another moving company to retrieve my belongings. The staff, particularly the older and middle-aged women at the front desk, appeared clueless and disconnected from the processes, I’m not sure what is the point of them working there. Furthermore, there was a staff member named Brittany who seemed intent on portraying herself as more significant than her role warranted, primarily handling paperwork appeared to be beyond her capabilities. It took her and another wide-bodied staff member named Ben considerable time to process the paperwork for the release of my shipment. Additionally, they failed to introduce themselves before engaging with me, necessitating my request for their names. Also, it was concerning that only immigrant women were tasked with the heavy lifting, highlighting both unprofessionalism and underlying organizational shortcomings."

"These are the guys you want for your move! We were so impressed with how fast, efficient, and professional Brook and his crew were during our move. There were quite a few items needing to be wrapped by them prior to loading the truck and they did a phenomenal job ensuring these items made it safely to our destination. Throughout our move, the team communicated extremely well with us. They were very detailed and thorough. We were notified of the location and placement of any loose items/hardware which was very helpful once we began to unload at our destination. The entire time I was able to rest easy knowing that all of our possessions were in good hands. Without them, we almost certainly would not have fit everything into our Uhaul. They did not waste any space in the truck and I was so blown away with how they made it all fit. You can see in the picture how those first few items filled up the entire space. They are truly worth their weight in gold and I cannot recommend them enough!"