Claire's

"I brought my son to get his ears pierced as a birthday present and the entire experience has been PHENOMENAL! Store Manager Lin was very informative and attentive, answering all of our questions regarding the piercing procedure and aftercare. Cassandra did the actual piercing, and she is an absolute gem with the younger crowd! She took the time to do a breathing exercise with my son to calm his nerves a bit, then he said afterwards that she was very gentle-handed and that the piercing didn't even hurt! Great experience overall, if you ever bring a young one to this store for a piercing, make sure to ask for Cassandra! 5/5 stars, would recommend!"

"Would give no stars if I could. I had an appointment for my 5yo daughter for ear piercing. Right upon walking in the ONLY employee of the place seemed to be already annoyed. We picked the earrings and my daughter sit down in the chair. After the first ear got pierced my daughter got scared and started crying. I tried to calm her down, but the woman kept pushing us to finish because she had “work to do” ( noted there was only one customer in the store browsing at the time). I told her she can attend the customer and I’ll try to help my daughter relax. She then stated that my daughter’s reaction is “not normal” and at this point we should stop. I hugged my daughter and offered she can hold me when we do the other ear, but the lady stated that she will not allow “restraining” the child. I asked if we can come back in about 15-30 min when my daughter feels better, but the woman stated she will be busy and we would have to pay twice for the service. Some teenagers walked in and wanted to get pierced, and she got so frantic, she said we either have to take the earring out and go or leave the earring in, pay , and will have to pay again for the whole service when we come back another time. At this point I knew I’ll NEVER come back here!!! We took the earring out and left. This woman has no idea how to deal with children!! Instead helping to calm the kiddo, and distract her, she made the situation worse. This definitely not the right job for her!! Rude and unprofessional!!! If you’re considering taking your child for ear piercing do not go there!"

"I'd rate this location 0 stars if I could. On Friday, April 7th, my mom, and I went for the THIRD time to attempt to pierce my sister's ears. The first two times, the ladies gave us so many excuses as to why they couldn't take walk in appointments despite not having any customers insight, and how they were completely booked for a while. On Friday, we had arranged an appointment, and were asked for an ID, and then refused service because it was expired. The lady said she was more than willing to take a picture of a valid ID, so we showed her a passport in which she responded "I can't read the numbers on the picture, so I won't be able to preform the service" the picture was a literal scanned copy of the passport, it really just seems that this location does not like to do piercings, which would have been fine if they would've told us that to begin with instead of making goofy excuses for not preforming the service. We will NOT be coming to this location again."

"My sister-in-law and I made an ear piercing appointment for my daughter. When we entered the store with our kids we were immediately asked to put a mask on. My sister-in-law took hers out of her purse and put it on. I did not have a mask because I was visiting from a state that hasn’t required masks ever. When I told the store manager I didn’t have one and asked if I could just sign the waiver for my daughter to get her ears pierced, she said I would have to put a mask on to sign the paperwork. So my sister-in-law gave me her mask to wear. The manager then said sorry, but your kids will have to wear masks too. I said they don’t have them and she said in a very snotty tone, “Well I don’t have one to give you”. So I said fine and we walked out. I understand that stores have policies, but she was downright RUDE and did not once mention that maybe they had masks we could buy. Not once did she offer a different solution. She was just interested in arguing. Very poor experience."

"The manager here always smells like pot. Not very professional. This is not a place I would want my children to be going to. Definitely would never trust my kids ears or my own near the staff here to get piercings. Either go to a different Claire's store or just a different place in general."