The Pines Pet Pampering

"They are the worst around. They used to be good But they have a large turnover due to the owner Melinda. We used them for 10 years but if your late 1 time she kicks you off the schedule. And if you don’t show she’ll make you pay and kick you off the schedule. Even if you’ve been there for 10 years. And the latest batch of groomers don’t know much yet. They are still learning. And there prices are really high."

"Shameful business practices! Our dog, Jackson, was groomed here for over a year.and never missed an appointment. That is until I ended up in the hospital with Kidney failure. Additionally, my heart had to be restarted due to the strain on my body. My wife was by my side at the hospital the entire time. This happened during a time when our dog had an appointment. My wife told them the situation at that time but they expressed no concern and were heartless about the situation. My near death experience wasn’t reason enough to justify missing an appointment. The next scheduled appointment was lost without any notification. When explaining again today (12/8/2023) there was no kindness or understanding. In fact, they were cold, uncaring and rudely told us we would have to pay a fee to get our dog back on their schedule. This is deplorable and speaks to how this business is run and illustrates their employees’ lack of decency when dealing with customers. This experience tells me that their $100 grooming and $75 missed appointment fees are more valuable than my life in their eyes."

"The Pines Staff and Ownership are so caring and loving not only to pets but us humans as well! Been with them since the beginning and they have a very busy practice but it runs super efficiently and with utmost customer service. Would totally recommend them if you’re looking for a place that loves your animals like their own and runs their business professionally."

"I cannot say enough good things about this business! Melinda and her staff are professionals who love what they do. I had a very bad experience with a mobile groomer and was referred to The Pines by my vet. I will forever be thankful for that referral. Sadie loves going to her grooming sessions and almost jumps out of my arms when I take her to be boarded. I appreciate having such a safe and trustworthy place to leave my little girl."