Total Wine & More

"I'm not a drinker but went here with my husband and this place is SO COOL!!!! The inside is super nice, the selection is unbelievable, and the prices were great. I was extremely surprised and impressed. Looks like they do special wine tasting events, have a walk in cooler to shop in, a draft bar, and a cigar room."

"I came here on New Years Eve, 8 minutes before closing and I only know that because the person working made sure to tell me and everyone else who walked through the door that they were about to close in 8 minutes and that we needed to hurry up. He also walked through the store and told people things like “make a swift selection because when the cashier closes the drawer, there are no more purchases”. I was thankful that they were open but did not like being followed around the store with him yelling about how long I have to make a selection."

"Just had a great encounter by phone with an employee at the Chesterfield location. I needed to cancel an order (# .....504) and he was courteous and efficient about my request- even though he was extremely busy during this holiday time. Sorry I missed his name, but it was at 2:15pm cst today. Thank you! Frequent customer"

"They have a great selection! I rarely leave disappointed. Wanted to pass own a big shout out to their guy Sam, who gives samples and has a profound knowledge of whiskeys & scotches. I swear I wasn’t going to buy anything other than the budgeted beer, but he had me walking out with a $60 bottle of tequila and feeling great about it! :D If you're not sure about what to get, ask for Sam and he'll give you a lot of good perspective and make the experience fun."

"I was so excited to go to this location to stock up for an upcoming party at our home. My 2 young kids were with me and LOVED the Halloween decor. I found what I needed, but was also in the market for a new red wine. Not a single person asked me if I needed help. Oh well, maybe everyone was busy. Then I got to the register, and the long-haired checker could not have been MORE RUDE to me OR MY CHILDREN. Fine, kids aren't your thing- but not only did he scold ME for starting to unload my cart (I guess he preferred I give him one of each kind of bottle, then count then up), but I walked out with a cart full of 15 bottles. No box. No bag. Nothing. He actually sighed so loudly in relief that the transaction was finally over, I thought someone was playing a joke on me. I considered going and talking to a manager, but figured I would cool off for a few days and think about it. Well, that was over a week ago and am still pissed. I normally go to Dogwood (which I despise because they have ZERO customer service and I feel like I'm in a warehouse), but it's closer to my home and honestly, I'd rather have no service than the service I got that day at Total Wine."