The UPS Store

"The staff at this UPS Store couldn't be more helpful and friendly. They expertly helped me get my last minute estate planning paperwork printed, signed, and notarized before surgery I was to have 2 days later. I didn't even know they offered notary public services, much less on the weekend, until I Google searched. A huge THANK YOU to the staff! They're wonderful folks."

"Josh, Katie M and staff are always courteous and helpful. They show great respect to all customers. For us regulars they always know what we need before even asking. I always prefer to come to this UPS store for my business needs."

"Last year I mailed a box of brand new coats and duffel bag to my daughter at college in NYC. I insured the box for I believe about $300 given the contents. It never got to my daughter. Tracking specifically stated it never got to its location but no one knows where the box is and although I have insurance and contacted the store immediately. I was tossed around, my insurance never paid out nor have I ever gotten my box back. I’d caution mailing anything of value. Once they take your money they do not care about your package."

"Friendly, helpful, efficient staff. The store was clean, Josh was able to help me decide which shipping option would work best. Great experience."

"I would give -5 stars if there were an option. They mistakenly expedited my package instead of the regular option. As a result, I was charged 10 times more than the amount I was told, around $400. I noticed the next day and informed Josh, the store manager. They mentioned that in order to refund the charge, they needed to bring the package to the office. They stopped the package shipment and brought it back to the office. However, my package has been there since August 4th, and whenever I went there, they said the package was not there. I called UPS support and UPS customer service, both of whom confirmed the package's presence, but the staff keeps ignoring that. It has been almost 5 days, and I am unsure of what I should do. This is the worst customer service I've ever experienced. They literally held my package for 5 days. Finally picked up my package today but the extra charge is still there, tired of doing back and forth with these nonsense, inexperienced, and rude people and will cancel the charge through Credit card company."