OneMain Financial 7402 Southwest 34th Avenue, Amarillo, TX 79121

"Amy told us we were approved and made us come to Amarillo from Dalhart miss a day of work and spend money and time driving to and from just to tell us we weren’t approved. She was very rude and couldn’t get her facts straight. Very unprofessional and when we asked why she said we were approved and made us come to just basically sign and then change everything she said completely she said it was because she didn’t have all our paystubs when everything was submitted to her from the beginning through email and we showed proof. She tried to blame it on us! Will much definitely going to a bank instead.. horrible place to do business with. Do not recommend!"

"An excellent experience. McKinna was very knowledgeable, helpful, and nice. She made the entire process very easy!"

"This is a great place to go. But, some of the employees need a different job due to horrible people skills and respect. First off, Eloy was very good at getting things done. He shows respect and answers your questions. It can be a long process, it is a loan. So, while we were waiting, we witnessed Amy Rodriguez having zero respect for anyone. She rudely made two women wait and then told them there was nothing she could do. Then, when we had to have her proof the loan that Eloy had left on her keyboard, she put it to the side and began working on a loan she was creating. No apologies. No eye contact. No words spoken to us. But, if she tried to pull the hated towards us as she did towards the other ladies, there would have been a big problem! After waiting almost another hour, she finally did her job. She needs to go through training again to show respect or find another job. She will lose customers."

"Approved fast and closed fast. Our loan specialist Amy was very nice, informative and personable. Thank you Amy… wish our rate was lower."

"I applied for a loan to fix a floor and was approved. I went today for set appointment and they said one of my employers wouldn't verify my employment so they had to deny loan. I sent them two pay checks. Not happy with the service or how I was treated. Oh have to add they called me 27 minutes before appointment and I live 26 minutes away so ready on my way In reply to one main's: The was on how your reps treated this matter. I thought I was approved and drove into town only to be told no and the voice message left after I was driving and I spoke with a rep night before and she never called back. I felt miss treated by your reps. They call 6 hours later and said they may be able to work something out. But why not try when I was there. I tried to offer options when I was there and she wouldn't be able to help. I feel after I posted complaint is when someone wanted to look at options."