Austin Driving School

"Sheila at the Cedar Park office is very nice and helpful. She is very informative and organized, also. My son also liked his class instructor. However, the main office must be short-staffed, which caused some problems toward the end of the 3-week summer session. My son was signed up for the 11:00-1:00 class for the 3rd 16-class summer session in Cedar Park. Even though we live in Round Rock, we specifically chose Cedar Park to get the 11:00-1:00 time slot because it fit our schedule. At the end of the 2nd week, my son informed me that he had to attend the 5:00-7:00 class time slot for the last 4 classes because they didn’t have a teacher for the 11:00-1:00. This was very inconvenient because we had planned his rides to class for that week based on the 11:00-1:00 class time, and we were moving our daughter to college on his last class day. Then, it turned out that he missed the last class altogether because ONLY THE LAST CLASS was scheduled for 3:00-5:00 and he showed up at 4:45 thinking class started at 5:00. So confusing! He said they had told him, but he forgot. I, the parent, didn’t receive any notification about these changes and was relying on a 15 year-old boy for information. I still have to schedule his drive times, as we have already paid for the full $410 package. I’m really hoping that the rest of our experience goes better!"

"The employees were all nice that I talked to over the phone but everything else is not acceptable in a business. My daughter only was able to get 2 drives in 3 months and so I called asking to switch to parent taught. The lady was nice and understanding and offered a refund. Except that apparently it never showed the refund was processed. After taking to 3 different people and one lady saying that I wouldn’t get the full refund that they told me, it was very frustrating. I don’t recommend signing up with Austin driving school."

"i would put negative stars if i could. over 9 months!!! our daughter still has not gotten all her driving classes from this school. just ridiculous... everytime, i drive by that school, their instructor cars are just sitting in a lot (spring break, weekends, after school), it seems like they work at their own leisure and don't care to complete their student driving hours. 25+ something years ago, i've gotten all my training in Austin Driving School (not this location) within 3 weeks. today it's close to a year time and still not even close to finishing it... worst school ever. don't waste your time putting your kid into it."

"Cedar Park Location - Don't waste your money! The classroom portion of the course went fine, however when it comes to drive time, good luck! They only have 3 hired drivers with a backlog of 100+ kids needing hours. My daughter took the course in Jan and has only had 2 drive time sessions. She won't even be able to get her license in July because they don't have time slots available to complete the driving portion. You would think for paying almost $400 per kid they could hire some people! If I could do it all over again I would have went the parent taught route and saved $400!"

"My daughter was having the issue with the person being rude and saying that they will give her a call back. I ended up calling headquarters and they said the Cedar Park location is now scheduling drive times on a rotation basis and they will be giving the kids call backs in order of their rotation. I told them that the person answering the phone needs to explain this and not just hang up on people. She promised a call back by next week."