Subaru of America

"Paint defect not covered under warranty. 2023 BRZ"

"Very poor customer service. The issue of control head delamination is well known, covered on earlier model with a recall. 2019 Outback not covered. Today I am starting a campaign to alert possible future purchasers of subaru products of quality defect issues so they can make an informed consumer choice."

"I wanted to really love Subaru. I wanted to be a Subaru fan for life. I bought a 2020 Subaru ascent touring edition in 2020. At first everything was wonderful. Unfortunately I am now on my third transmission for the vehicle, rotors replace, and multiple screen issues. It’s already rumbling again with transmission issues and the entire transmission was just replaced last month. While yes these repairs fall under warranty, I am done with this car and Subaru of America has offered me no option for buyback, replacement with one that is not a lemon, nothing. They offered a $3500 credit towards a new Subaru only. I am very disappointed and frustrated with SOA. I will never be purchasing another Subaru due to this vehicle issues and lack of support from Subaru. Warning against the company!"

"Our family has had 4 Subarus so far. After 107,000 miles on my Crosstrek, the driver seat started falling apart. The dealer said it was an $800 fix. We've been loyal customers there, so I asked if there was anything they could do to help. There was not. But they gave me the number to Subaru of America. I called, spoke to a good, professional agent and told him my situation. Within 2 hours (I was expecting a day or two), I got a call from someone higher up the chain - they would comp the seat and the labor, even though my vehicle was way past warrantee. I could not be happier with what they did for me, and how they went about it."

"You can’t make this up. I sent in my car for scheduled maintenance two days before my last payment. On the day I made my last payment they called and told me I needed a new motor. This car had 113,000 toad miles on it since I travel for a living and a big reason I bought a Subaru. Apparently Subaru has an oil consumption problem that I was not aware of and even though I had all my scheduled maintenance done with their most reputable service department Sewell. They want me to pay $2500 towards a new engine and telling me that’s the best deal and how grateful I should be. Besides owning a restaurant and not being able to operate it, I now have to find money to fix a five year old car that is advertised as a generational car with the best resale and I bought it and serviced it at the most advertised dealership Sewell on how great they take care of their customers. A five year old Subaru Outback with perfect maintenance records needs a new engine and I have to come out of pocket does not make sense. Not to mention the known problem with this Vehicle that was never mentioned to me and allowed me to address before my warranty ran out a few months ago. Would have loved at least the opportunity to purchase an extended warranty."