Legacy Rehabilitation and Living

"Very low budget nursing home. Took my mom out to attend a funeral and had little help getting her to the car. After the funeral we went to take her back and struggled with the doors. After entering the building there was the receptionist and a staff member sitting in the lobby watching us struggle with the wheelchair, flower arrangement, gallon of tea and my mom’s supper. Once inside never got a hi or sorry we didn’t see you coming. Obviously they saw us and did nothing to help us enter easily. Thankfully my mom has 3 more days there. Once back to the room I looked at her supper tray and it was a dried up 2 ounce pork chop, half of a tomato and some over cooked noodles without sauce. I know Medicare pays more than this nursing home is providing. If you have another option then GO somewhere else."

"Friendly, professional staff and wonderful facility. The staff and administration will go out of their way to make sure patients have a great experience here. I highly recommend Legacy!"

"My Dad recently spent a week at this facility and it was awful. When my Mom went to pick him up the staff was not able to locate his wheelchair, and convinced my Mom to take a different one. Additionally, on the day she was going to pick him up, the facility called and asked her to bring him clean clothes. Apparently all of his clothes had been sent to be laundered. My first question is why, if you know a patient is leaving, why would you not have their clothes cleaned and ready? Then, after learning that none of my Dad’s clothes were with him and telling my family them’d need to come back to retrieve them, my Mom is told they can’t locate his toiletry bag. Now, answer me this, how do you loose a patient’s toiletries? Would you not assume personal care items would be left in the patient’s room? What reason would these items be removed? Please tell me his items were not being used on other patients. I can’t even think about how unsanitary this is. What better way to spread germs than sharing personal hygiene items. Regarding his clothes, my Mom has been back at least two times and has still not received all of his clothing. Unfortunately, I do not live in Amarillo, and I am not able to physically go to the place and demand my Dad’s personal belongings back. I will, however, be filing a complaint with the state. I hope that anyone else who has experienced the less than expected care of your loved one to do the same. Places like this will continue to operate at subpar standards until they are forced to change. My Dad has Alzheimer’s and thankfully doesn’t remember his time here. If the staff looses his wheelchair, clothes and toiletries how can I even begin to believe they can provide quality care?"

"I was in this facility last week and got to meet some of their team, they were very professional and seemed to care about what they're doing. Really friendly staff overall and nice environment!"

"My father was taken to this facility for skilled nursing post feeing tube placement and in less than 6 hours in he was back at the hospital in cardiac ICU for aspirating. The staff did not assess him, they did not read his orders, they said “they didn’t know he had a PEG tube”, he is non verbal and even that didn’t trigger a single person to do their due diligence. He was NPO for swallowing issues and was served a food tray. Total neglect and incompetence on the nurse, administrator, and DON. They have absolutely no compassion when it comes to residents and their overall well-being. They are currently looking to discharge him now because he is a liability. I guess asking healthcare facilities to actually provide care to those in need is a lost art in this world. The administration is the exact problem with healthcare today, all dollar signs and no care. I myself have been a nurse for nearly 15 years and there is absolutely no way I would recommend this facility for your family."