The UPS Store

"If I could give zero stars I would, Someone was shipping me cold items using their ‘built in store’ cold box which should have came with 2-4 ice packs to keep the items cold for overnight shipping but I opened my box to 1 little ice pack and melted items . The girl who rang up the order and built the box confirmed that the items would remain fresh for overnight shipping but couldn't guarantee for an extended period of time shipping. The cold box with 4 ice packs states it will keep items cold for 48 hours. It was confirmed more than once that overnight shipping would keep the items fresh so receiving the items today when they were shipped yesterday should have kept the items in perfect condition right. WRONG!!!! I contacted the store to explain why they were giving misleading information, and a man named Dennis said he completed the order and told the person who was shipping it to me that they couldnt guarentee the 48 hours for overnight shipping.I told dennis that I was on the phone with the person who was shipping the items to me and it was a female that rang up the order and explained that the items would be fine for overnight shipping. It was also confirmed with the person who was shipping me the items that he never spoke with a man. So who ever Dennis is flat out tried to lie in my face. And judging by these other reviews it seems that he is a problem. I would never purchase a cold box or a regular box at that from this ups ever again. And I would proceed with caution before doing business here."

"I came in and this man was so rude. I have a return for nike… I let him know and right away he’s like “do you have the we code?” I’m like “well I have the emails let’s look” I then pull up my emails and I pull up a label he then says “oh no ma’am you would have to print that out and come back.” I was like “well in an email since I don’t have a printer Nike said I didn’t and you all would know what to do to help me” so I continue to look through easily then another associate was kind and said “it’ll ask yo for your email and give you the we code” so I find it! Then ok the man originally that was helping me says “ok well now you need a box!” I’m like at this point “wooo guy the min I came in you were trying to turn me away and not help.” “If you don’t want to help me get me someone else or a manager” rolls his eyes says “the manger is not here yet” “I was trying to help you” “NO SIR YOU TRIED TO GET NE OUT THE MIN I WALKED UP TO THR COUNTER!” NO CUSTOMER SERVICE AT ALL! Asked for his name said he wouldn’t give it to me but I’ll post the pic of him as he went to “help” someone else…"

"The employees were very friendly and helpful. I left off packages with prepaid labels. The young woman was very helpful and scanned them and gave me one receipt for all three. It was quick and easy."

"This store always has great customer service. It’s always easy sending packages and returning items. Stores manager is great!"

"It’s funny I went on to do a review and saw that another person just had an encounter with the white man with the beard (Dennis) just three weeks ago. I had a horrible experience where not only was i refused service but the police was called. He told the police I was a black girl who was acting irate. I was refused service because I told him I was going to corporate due to his lack of customer service and him being rude to me when I did nothing to him. I was so upset about the situation and service for no reason that not only did I contact the attorney general of Texas and file a complaint against the business but I also contacted two people in corporate. Kevin warren who is the Executive Vice President (EVP) and Chief Marketing & Customer Experience Officer and Darrell Ford who is the Executive Vice President (EVP), Chief Human Resources Officer (CHRO) and Diversity, Equity and Inclusion Officer (CDEIO). Dennis loves and will throw in your face that he is the general manager for the three locations in Elpaso so reaching out to corporate executives directly by email and leaving a message was my best choice. I hope UPS either gives him some sort of mandatory diversity and customer service training once a year or find someone else who is going to be the integrity of their brand. Honestly firing him would be the best decision but I’m not about people losing their job in a crazy world. Lawyer is the next step if nothing is done. If you have issues with this person, I highly suggest you do the same. File a complaint. He manages all 3 ups stores in El Paso. It sucks I can’t deal with my Amazon packages being returned here because of this gentleman who is giving apparently all customers issues. I feel really bad for the example he is setting for his staff who obviously fears him. I have been to this location over 50 times and this is the first time that I had an interaction with him and have ever had a problem at this location. It’s very sad and troubling."