Austin Springs Women's Health 1221 West Ben White Boulevard, Austin, TX 78704

"Had an appointment 6/19/23 at the appointment Dr. Martha Schmitz decided to try to tell me I need natural remedies to help with my back pain (I have scoliosis and disc issues). She is an OB, not a back/pain specialist (which I was already seeing. Fast forward, 6 months later, I need a refill for my birth control, so I message her and she apparently has to record of me ever coming into the office. I then sent her a screenshot of the medication that she prescribed me (it said her name and the address on the screenshot) and she proceeds to tell me that I need another appointment. With it not being a year, my insurance would change for the appointment. It is not my fault that they do not have me in the system, when in fact, I did go. I do not recommend, I wasn't going to go back after my appointment and I will for sure not go back now."

"What a wonderful clinic! Firstly this place is clearly marked. Parking is easy. And I had no problems finding the office which was a relief in and of itself. I was seen 3 minutes after I checked in. NP Howard is one of the most kind doctors I’ve had the pleasure of seeing. Her bedside manner is unmatched. She really and truly cares and takes her time during the appointment. She made me feel comfortable and was so efficient. This isn’t the most fun appointment but NP Howard was quick and very communicative. Highly recommend checking her out for your wellness needs!"

"Had to make an urgent appointment shortly after my move to Austin and picked this clinic based on location and availability. Long story short - no regrets here! Dr. Schmitz and the whole team are attentive, caring, and my appointment DID NOT FEEL RUSHED. Dr. Schmitz also took the time to locate, suggest, and thoroughly explain affordable care options. I’m pleased to have found a great team that I feel comfortable being cared after. Give them a go!"

"If you are someone who has a lot of anxiety and need communication on what’s going on with not only billing information but pregnancy updates. When you come to the doctors office you trust that your doctor will tell you if she or he has any concerns right? Apparently during my ultrasound today my doctor mentioned she had some concerns with my labs but now that she sees the ultrasound she’s so glad there were no more concerns. I had my labs done several weeks ago if there was a concern this should have been brought to my attention yet all her info in my chart states it’s all fine. My first appointment was a cash patient as my insurance was not active yet. They charged me $250 at the beginning then by the end of the appointment I was waived out and told to have a good day. 2 days before Christmas they charge my card $525 no phone call regarding a bill only calls stating my labs were ready. So please make sure to use the patient portal because that’s how they communicate and there is no option to that. I got one invoice through there. When I called I was extremely upset. As I was left broke. I’m not someone who just has that extra. When I called I was then told they would refund me $300 but sure enough they only refunded me $250. I called in after about a week and a half to ask what the training for this was. The front desk person then read me the notes in the chart stating they had put a hold on that because I was to call Back and make payment arrangements. This is when I started to get angry the manager I spoke with originally was on vacation and wouldn’t be back for a week. After waiting for the week the manager did not call back so I had to be the patient that calls again to get this fixed. After explaining how I was not understanding why these holds were being put on my card I was told she discounted the balance as a courtesy but she could take that off and cancel my appointment if I would like. Even those all of these mistakes were on the office and not the patient I have yet to receive an apology at the very least. The doctor was not compassionate at all and in fact made me so uncomfortable I couldn’t event look at her directly I felt of conscious because this office gaslighted me. They ONLY reason I stayed for this one was because I wanted to make sure my baby was healthy before finding someone else. I have never in my life written a review but this office is not to be trusted. And the doctor will not have your back she will make you feel small if you have a complaint. I don’t recommend anyone who needs or wants that happy warm feeling or a trustworthy staff or doctor especially if you have anxiety already."