Corporate America Family Credit Union

"Love the credit union and the employee. So helpful and emphathic. Not to mention excellent rates!"

"I've been on hold for over an hour trying to get info on why my personal info is not being recognized and I need to be able to check my account. Unacceptable and since I live out of state from my branch now, I'l seriously thinking about closing this accout."

"I have been a member with CAFCU for several years. Recently I sold a car to a dealer and the credit union still had a loan on it. The dealership sent a check to the credit union which they acknowledged they received on 9/6/23. They said it would take 7-10 days for the check to clear (seriously, takes about 2 days for a check I write to end up being deducted from my account) anyhow after two weeks, I call the dealer to see where my check is as the car was worth more than the loan. They say they still have not received the title. I call the loan officer, Laura, who handled the payment and had to verify the payoff amount. She stated the title was sent on 9/7/23 and that the dealership must have it by now. Dearership says they have not received. I call the credit union back now to talk to a supervisor and have to hold for 30 minutes. I am then told titles are only sent out at the beginning of the following month but the branch manager of the Oak Brook office will call me tomorrow. The branch manager emails me today to tell me they have released the lien and sent the dealership the title yesterday, despite me specfically telling the loan manager yesterday that I would pick up the title so I could make sure it gets to the dealership and I can get my money. Please do yourself a favor and don't do business with these people. I have heard three different stories from three different people and none of them care about me the customer."

"Very Very disappointed in the result of my application for a loan! AI have been a member for well over 17 years - and I was not approved for a personal loan for Debt payoff!! The loan was only $5,000.00 which I have had loans previous and paid the off! Very disappointed in this result for a member/myself with many years at this credit union. I find this unfair-and not hopeful for future members. How can you p[ay off debt if you don't get a loan to assist you with this!"

"I have been a member of CAFCU for just over 30 years now. A few things got mixed up recently and Keyon at CAFCU went above and beyond to help get it straightened out. She was very patient, knowledgeable and helpful. She even called me back after a few hours to follow up that things were back in order. Keyon is the type of employee any bank or credit union would be proud to have on their team. She is the type of customer service representative person who can make a big difference with the custovers, so THANK YOU Keyon for all of you help today!"