Baylor Scott & White Obstetrics & Gynecology - Grapevine

"I had my first appointment here today and it was by far the best well woman I have had. The woman working the front desk (I am so sorry I did not catch her name) was incredibly kind and made the waiting area very homey. The nurse that started the appointment was very polite as well. Dr. Bruce made me feel at ease through the whole process, listened to my concerns, and helped me pick the best options based on my needs. Overall it was a great experience from start to finish, and I would highly recommend this team!"

"Probably the worst experience I have ever had and I didn’t even step foot in the office. I booked a new patient appointment online, got a confirmation email and everything only to receive a call on Monday morning that my insurance information needed to be verified in order to reschedule my appointment. I called back, 5 minutes later only to continuously get the voicemail that the office was closed. This happened within the time frame of 8:00-8:22 AM. I then call back at 9:30 and was on wait for a few minutes before I decided to hang up. Finally late this afternoon I get in touch with the front desk , whom seemingly was less than thrilled to answer the phone. She asked for my insurance information, told me she’d verify and then call back to put me back on the schedule. On the return phone call she had admitted that when confirming my insurance she didn’t even take the time to say the proper name and she could not fit me in in my original appointment time. I have never in my life had a facility be so rude and unhelpful. I don’t know any company that would just cancel an appointment without talking to the patient first. It looks like I dodged a bullet though, as it seems Dr. Berzinskas has some of the worst reviews of any obgyn in the entire dfw area. Save yourself time and do not even attempt to book here."

"I would never return to this office. The only thing I could appreciate was front and back office staff. Dr. B was rude and I wouldn’t recommend her for my worst enemy. I wouldn’t see her again if my life depended on it. It was the worse experience for me. My anxiety was already high some of my struggles and she made that worse."

"Dr. Emmet is fantastic! She fully advocated for me and was incredible through my delivery of my son. Would recommend her to any women."

"Have a hysterectomy and come out having to catheter and they take no responsibility. I’m scared for life and they walk away as if nothing happens! Please do not go there unless you want to loose your ability to use your bladder! Dr. Heather Bruce sewed my bladder to my vagina. Yes, I have pictures! It caused a fistula and permanent damage to my bladder. She could care less. It has cost me thousands and thousands of dollars for her negligence."