Steak 'n Shake

"We went by and my mom had forgotten her wallet, tried Google Pay but it didn't go through, and the man at the window offered to pay for it. Leaving a good review and paying him back! It doesn't cost anything to be kind."

"A lot of whiney people in these reviews and a lot of people who somehow think a cheap meal is akin to the good old sit down days of yesterday. Steak 'n Shake isn't your Dad's restaurant you remember anymore. Y'all killed that a long time ago. This annoyance was marked very pointedly by the old geezer who walked in today, pronounced loudly (even though there was literally just 2 people in the dining area) "we don't like the ordering here" because she was too old/senile to understand ordering from a screen is the way things are done now. You know when you go to a restaurant where someone takes your order they are just pressing buttons on a screen right? Want to keep your meal cheap? Great now you can do it. Y'all must really be out of it because nothing makes me happier than the fact I don't have to talk to anyone to get my food and if my orders wrong it's because I didn't select the right options (no one is out to get you, you're just bad at reading, get over yourselves). The food is cheap, you get what you pay for a lovely greasy burger and fries. If you're looking for a full service restaurant you should go spend some money instead of complaining. Would rate 20 stars if I could. Place is a favorite of mine."

"Walked inside and we were never greeted. Ordered on the kiosk. Got our food, I realized they forgot something on my husband's order so went back up to the counter to find BOTH employees just standing by the drive thru window and sitting in the dining room on their phones. Never acknowledged until I had to shout for one of them. Absolutely HORRENDOUS service. Also they were to busy on their phones to fill the ice on the coke machine which was totally empty. Lazy employees. Take your business elsewhere."

"My fiance and i came through the drive through and we ordered 4 sandwiches and 3 fries, 2 of which we ordered plain. We got home to find first that both plain burgers are loaded with toppings and then discover our 4th sandwich is missing entirely. Won't answer their phone, called like 8 times and finally had to drive all the way back, at which point we just wanted a refund. People working don't listen AND refused the refund, got food remade we didn't even want anymore"

"By far the most disgusting resturant iv ever been in. There was urine all over the men's bathroom. There were shoe prints on the toilet seats. The soap dispenser was busted off the wall and sitting on the counter the wall mounted trash can was busted off the wall and sitting on the floor. There was no ketchup. Half of the fountain drinks were out the tables were filthy and the floor was sticky like it's been getting mopped with the fountain drinks they won't refill. The grill was so dirty the entire place was full of smoke And to top it all off the cook had her kids there being loud and rude the entire time."