Olga Cortez, MD, FACOG 3201 U.S. 380, Cross Roads, TX 76227

"Dr. Cortez was the first doctor that gave me hope for the first time in a very long time. She was very knowledgeable and helpful, and gave me time and attention. I look forward to what we can accomplish together."

"It's sad that the staff Dr Cortez hired had been the worst sinc ethey moved to this new office. The Dr is brilliant but her staff is horrible, the office manager called screaming at me telling me she couldn't fill my rx because I needed to see the Dr. She told me if the Dr is not available I can see her Nurse Practicioner. If I am paying for specialist I want to see the Dr. The office manager than said I can go in today I told her I don't have anyone to go pick my daughters from school. She then said you don't get your rx, this is the worst best staff she was yelling at me I started to yell at her she didn't like that at all .She then hung up on me. I can't believe the Dr has women like this working for her, her entire staff is horrible they gave me false information and then wonder why I was frustrated."

"Dr. Cortez is such an amazing doctor. She actually listens. I’ve been fighting hormones for quite a while and she’s the first doctor that has helped me! Thank you!"

"I usually never write reviews but I had a horrible experience with Dr. Cortez and her staff. I’ve been going to them for so many years, and I remember for every visit I’ve had to wait a minimum of 45 minutes per visit. I would always be late to my work as a result. Today, due to traffic, I was not even 5 minutes late. I had called to notify their office, but I was #13 in their que. When I reached their office I was turned down. Very unprofessional. A few months ago, I had a serious medical issue and I also had a hard time to get any response back from their office. Much anxiety was caused as a result. I remember just showing up the next day to their office, waiting to discuss my issue with a medical professional. I waited over an hour just to talk to a nurse practitioner. I’ve also had other negative experiences. Please don’t waste your time and money at this office. So much of my time and money, wasted at this office. And trust has definitely been broken. I already made an appointment with another doctor, I’m sure they’ll offer better customer service and more professionalism."

"I had an appointment at 3PM. I was there at 2:50. My flex card was turned off and I did not have enough money to pay my Copay. They refuse to see me and offered to do a tele visit. I explained I was there to see the internal medicine specialists because we needed to regulate my medicine because I was having heart palpitations. This is a very scary condition.They still refused and offered to reschedule during my work hours. I rescheduled and then I thought let me call my flex company to see if they would turn the card back on for this visit, and they did. I went back in it was 3:12. They refuse to see me because they said I was late checking in. I give me my record this 2 minutes cost you a patient. I feel if they can be that extreme I don't need them as a physician. I have been going there for the last two years every 3months because of my health issues but I am worse off now than I was before I went."