Lee Nails Spa of Forest Park

"I have been a client of this establishment for years, even when they were under different management. I was always pleased with their service until recently. I went in for a gel fill in and about a week later, one nail broke. Honestly, I wasn't upset and didn't mind having to pay for the repair considering it was out of their "grace period ". I checked in, and informed the employee I needed 1 nail repaired. He welcomed me to have a seat in the waiting area. All the nail techs were busy with clients in their chairs, and I anticipated on being next whenever one of them was free. A lady came in after me and they called her to be next. I bought it to the employees attention and I was informed that I have to wait for the person that did my nails. I didn't understand his logic, all I needed was a repair. My regular nail tech was busy and also had another client right after that had an appointment, meaning I would be waiting for hours to get 1 nail repaired! There were plenty of techs available and I was still told I have to wait! I am aware of their policy about only doing repairs if you got serviced there. No where does it state that a repair can only be done by the person who did your nails! I went back and forth with the employee who in fact got kind of rude when I questioned the logic of that "rule". He mentioned that the manager usually does repairs, but he wasn't in that day. I was very disappointed, so much that I left without getting the nail repaired. I didn't feel that was fair to have to sit for hours because the initial person who did my nails, had to be the one to repair it. I have been a faithful customer to this establishment, I always tip well, because normally Im happy with my service. I am in the process of looking for another nail shop bc of this "policy ". who has hours to sit in a nail shop just to get 1 nail repaired? I felt my business was not valued and will take my business elsewhere.btw, Phillip and Tom are awesome!"

"My first time getting a design on my nails and Lanna hooked me up. I'm definitely coming back."

"This one was my first time here and it was amazing, Lanna did her magic on my nails, this is the first time that I got what I asked for. ✨ definitely I’m in love with my nails.thanks lanna❤️"