KAY Jewelers,

4204 E Lincolnway Suite C, Sterling, IL 61081, United States

"Kari does a wonderful job everytime my husband and I go to Kay's Jewelers in Sterling IL. She is always willing to help with a smile and she gives her customers her undivided attention. I like that she doesn't make you feel like you're an inconvenience. No matter how busy the store is she makes you feel like you are the only customer in the store. Thank you Kari for great customer service each and every time."

"The absolute worst customer service that I have experienced in a very long time. My experience today was utter trash, and I'm not exaggerating. I was there to trade up on some jewelry, so instead of explaining to me, that's not a thing. The sales rep was extremely rude and even suggested I regift the jewelry. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Your Sterling illinois location should remember this! Maybe these people can help you understand what lane you're really walking. Virginia C. Drosos Kay Jewelers Chief Supply Chain Steve Lovejoy Kay Jewelers CFO Michele Santana Kay Jewelers President Sebastian Hobbs Kay Jewelers Vice President Laurel Krueger"

"Ana was so helpful and took her time with us. She listened to what we were saying and what our bride liked. She knew exactly what to get. Ana is very knowledgeable about diamonds. It was a joy working with her to get our bride’s wedding band!!! Thank you Ana!!"

"Bri was awesome! She did not rush us. She remembered us from the last time we came there and item I fell in love with. She made amazing recommendations that was exactly what we wanted. We will be back and continue our business with her. Excellent customer service and experience."