Lewis Floor & Home

"The selection, price and professionalism in this place is unparalleled. Barb is an incredible salesperson. Patient, creative, persistent. We worked on bathroom tile and countertop as well as carpet for half of my home. I also recently worked with Marni for window treatments which came out terrific and on time. UPDATE: I've gone back to Lewis again for tile and a window treatment for my kids' bathroom. Barb has her finger on the pulse of what's appropriate for any tile installation and budget, and Amparo is who I've started working with after Marni retired. She had excellent ideas and quoted several variations of my chosen window treatment so I could get exactly what I wanted."

"Had a fabulous experience with Hailey Schueneman! You'd be hard pressed to find a better sales person. She's everything you'd hope for when seeking a professional to help you renovate a bathroom: knowledgeable, resourceful, kind, budget conscious, and, above all, eager to provide superior customer service. She even shared her cell number and guided me throughout the process. Grateful to Hailey for going above & beyond! I'd highly recommend Lewis Floor & Home's beautiful selection for your carpet/tile needs. So grateful to have worked with Hailey!"

"We had a wonderful experience with our sales representative Hailey Schueneman. Her expertise was amazing. The installation crew was exceptional. Very professional. We couldn't be happier. Our basement family room is now a wonderful place to be."

"Great experience from beginning to end! Worked with Hailey in the store and she really provided some great advice on colors and the right options for what we wanted to spend. Installation team was really quick to get something set up and we took the first appt available. Installation crew did an excellent job, very detailed oriented but still very efficient -- finished in 4 days vs. the projected 5. Installation manager Sara was quick to provide a follow up call after installation to ensure everything went perfectly. Awesome job, my wife and I are very pleased - it looks great!"

"We purchased a home with existing older carpet in the finished basement. We were referred to Lewis Carpet to purchase new carpet. Our sales rep Oxana was very knowledgeable, helpful, efficient, and very pleasant. The carpet was installed in May 2019. Two months later in July, water flooded our basement and soaked a large area of the carpet. We paid our contractor to remove it and dry it out immediately. The pad was ruined and discarded and it remains to be seen if the carpet that was flooded is able to be salvaged and reinstalled with a new pad. After removal we were able to see the tack strip in one area was severely molded and partially disintegrated. We had several people evaluate it- our general contractor, three project managers and four plumbers from two separate companies. Every one of them confirmed it takes years for the strip to become molded in this fashion, and it was positively black with mold and crumbling when the carpet was installed. To investigate, we removed the drywall in the area to find large voids where the concrete wall does not meet the foundation (completed in 1998). So this flooding has been a recurrent problem for years that we would have addressed before installing new carpet. Pictures are attached. Not only should Lewis have informed us that there was existing mold under the old carpet, they should have never reused an existing tack strip in that condition. We contacted Lewis Carpet immediately after seeing the existing mold. Jake, who apparently handles the installations told us their installers (which are separate contractors) know to never to put in a carpet pad or carpet when they discover mold. After no further contact by Lewis to show any concern whatsoever, I then emailed Jake in November with pictures and confirmation from all the contractors. Sharon was the Lewis rep who responded for me to call her. That phone conversation was far from pleasant as she insisted that her installers would never install carpet over a moldy tack strip, and they would have stopped and cancelled the installation. Sharon was extremely rude and insulting. Our contractors advised us to insist that the carpet, pad and strip should all be brand new, replaced by Lewis. Yet all we asked for was to place a new tack strip and pad, and we would not mind salvaging the flooded carpet if possible. If the Lewis Carpet installer would have told us there was mold, it would have saved much time, aggravation, and several thousand dollars. After the new carpet was removed, we had to open the concrete floor and install drain tiles and patch the concrete wall. All of this would have been done in May rather than November, and our move in date would not have been delayed 6 months. It is almost a year since the installation, and we still do not have carpet in the area. They clearly installed brand new carpet and pad over a moldy tack strip. We would recommend a company who is professional, courteous, proud of their work, and has a concern for their customers- not Lewis Carpet."