El Paso Rio Grande OB/GYN 125 West Hague Road, El Paso, TX 79902

"Have been going here for a while thinking it’ll get better but just keeps getting worse. A few months ago I went in just to get an injection and they took over an hour to just take me in. Mind you other patients that arrived later than me were being seen. Turns out, they don’t know how they skipped me and another patient who had also been waiting over an hour. Whatever, mistakes happen. However, I went in today and same thing over an hour in the actual room waiting just for a cervical check. Whenever I’m seen it’s less than 5 min and Dr. Montes seems to not care at all just in and out. They don’t even tell me to follow up in the front just walk out and I have to go ask someone if that’s everything and if I can leave. Well the reason I came to write a review was because today as I was wide open exposing everything the MA opens the door, mind you I’m on the table with everything showing and the curtain was not closed. She didn’t open the door fully but I still felt uncomfortable. However she then she does it again!! The doctor was finishing up but I was still on the table and she open the door wide open and I quickly covered myself. She did not apologize or anything. How is this okay? I’ve been patient with this clinic but I will be moving now."

"Been here for over an hour for my appointment, with no relief in sight. First appointment of the day, office was locked when I got here. I don't know how you can be backed up in appointments for the first appointment of the day. It's always this long of a wait and makes receiving care a whole ordeal. If it weren't for the limited medical care accessible in this city, I wouldn't come here for sure. Guess I'll be seen sometime in the future. Update: was seen after all of this and although it was quick and kinda rushed, but she was more helpful than any doctor I've seen in this city as of late."

"During my first appointment examination Dr. Jose A. Torres pinched me twice with the speculum. It was so bad that I almost cried and even his nurse present was as surprised as me. It was so painful but I know it wasn't intentional so I decided not to think anything of it even though no other doctor had been so rough with me like that before. We agreed that hysterectomy was necessary and that we should schedule it asap. I worried about his pulse at the time of surgery because it is a risky procedure but I just tried to stay positive. My second appointment was scheduled for an ultrasound and to discuss results and future surgery. I came in with my husband and asked if it would be okay for him to be present only for the results and surgery discussion, I needed him near since surgery is a huge thing and he is my support. If not verbally, to let him know by paper or call. To my surprise the lady that checked me in very rudely said "if you want to be with him you have to wait outside" and almost kicked us out with her hand signal. She meant outside of the clinic not even in the lobby! Even though the lobby is very big and there was only 2 other patients there.We walked outside as the staff was just laughing and I could see and hear how they were acting so unprofessional! I couldn't believe it. My name was called by the ultrasound tech and I told her I was waiting for the doctor's answer. She said "I don't know anything I'm only going to make your ultrasound". She also was insensitive to my concern. I don't know how they told Dr. Torres my request but they came back to tell me that the doctor won't let my husband in or talk to him. I understand times are challenging with covid19 regulations but I have never felt so unwelcome with any other doctor like I felt here. It is his loss, he lost a patient and surgery compensation. There are many good doctors out there but he is not one of them. I do not recommend this doctor to anybody."

"Dr. Alcala has been my doctor for over 11 years. She has delivered both of my children and has always been attentive to my needs or concerns. She is patient, understanding, and caring. Her nurses are always very attentive and get back to me quickly when I call. The front office staff is usually a little roudy and gossipy, but they have never been rude and they always try to accommodate me when scheduling an appointment. I will admit that the wait is a little long sometimes, but I understand why. Dr. Alcala takes her time with her patients and she is extremely thorough when it comes to issues or concerns. It is true that they don’t always answer the phone because they are an extremely busy office, but if you leave a message you’ll be surprised to know that they always return your call within an hour or two more or less."