Floor To Ceiling Freeport 701 East South Street, Freeport, IL 61032

"We are lucky to have Floor to Ceiling here in Freeport. They are excellent to work with and do great work. I've had new blinds, counter tops and backsplash. Very happy with all. Highly recommend."

"We had used them before and had a nice experience. When we wanted to redo the flooring in our house, we tried them again. The second time around was a disaster! Products took a long time to come in, we received the wrong products, staff then was not easy to work with regarding the mistake made by them. Afterwards we were charged for products we did not receive. Save yourself the time, money, and headache and go somewhere else!"

"Highly recommend floor to ceiling! READ THE WHOLE REVIEW- I’ve remodeled two homes and I’ve done business with dozens of contractors. In Freeport area, often you’ll come across contractors who won’t call back, are too busy to fit you in or they price way too high. IF you can find a contractor who is actually available, they do a TERRIBLE job and don’t stand behind their work (ie. they don’t fix what they do wrong). I’ve had it happen at least 5 times with big projects and it will cost you alot of money (thousands) if you don’t hire someone who will stand behind their work because then you have to pay someone else to redo what you already paid to have done. Things happen, people make mistakes and sometimes things need to be redone, you just need to hire someone who knows that and will fix things if they go wrong. I recently hired floor to ceiling to redo our kitchen/dining room floor. It was redone 5 years ago by someone else, but again, it wasn’t done well, so the tile cracked within a year. Floor to ceiling fit us on the schedule within the month which is great. They also had a salesman come look at the floor and make sure everything was going to be ordered correctly. They made an estimate and require half down to install. They have subcontractors do all of their installs. So one of their subcontractors came (3 men) and did the floors. They were very nice, polite, and they got the laying of the floor done in one day. The floor install went mostly well, they made it too short in a few places by the sink. However, they did an aweful job with the baseboard trim. Just terrible. I was devastated by how bad the trim was. So I hired an independent carpenter to do the trim correctly since obviously that subcontractor wasn’t very good at trim... or was having a bad day... who knows. I also had to have the carpenter I hired build out the base of the cabinet to cover where they cut the flooring too short. I contacted Floor to ceiling about this. They sent their salesman out immediately to take pictures. They were very understanding and said that they never have issues like this, the installer must have just had an off day. It happens from time to time in any business. They were very prompt to correct the issues. They offered to send a different one of their guys to fix all of it. But I had already arranged for my carpenter to come fix it. So they reimbursed me for all the money I had to pay to have the carpenter come fix the baseboards and build out the base of the cabinets. Floor to ceiling also sent out their carpet guy (for free) to fix the seam of where the existing living room carpet met the new flooring. At every turn, Floor to ceiling fixed the mistakes that their installers made. I cannot express how rare that is these days. You will not find a contractor that will fix all of their issues the way Floor to Ceiling does. That I can promise. When you hire floor to ceiling you will have the peace of mind of knowing that your flooring/cabinets or whatever job you have them do, will be done correctly. You won’t be left with something that is done wrong and you won’t be left with something that you aren’t in love with. After all the money I have spent to have people fix other people’s mess ups, this means the world to me. Peace of mind is priceless. This was my first time hiring Floor to Ceiling and even though we had some issues, I would not hire anyone else to do floors for any of my houses, because for once I found someone I can TRUST to leave me with a product that I am happy with. You won’t regret hiring them!"

"Ordered vinyl luxury planking for my entire house. Love the floor. Everyone in the store is so friendly and helpful. Would definitely go back there."

"Everyone was so helpful and made sure I was completely satisfied. I would definitely recommend Floor to Ceiling to anyone looking to redecorate or remodel their home."