Firestone Complete Auto Care 8801 Skokie Boulevard, Skokie, IL 60077

"Dear Management, I wanted to make you aware that there is a very rude representative representing your store. I had an 11A appointment to drop off a car for my wife. I was immediately greeted with hostility as if I didn���t belong. I explained I was dropping the car off for my wife and they started interrogating me about details I didn���t have. I explained several times that I was dropping off the car and that my wife had scheduled the appointment. They insisted I call and bother her at work. I finally left because I could see the person was visibly mad and I didn���t want to escalate the situation further. This person was completely unprofessional and should bot be working with the public. I will never return to this location and will advise others via online review and word of mouth of the horrible experience had at this store. Please do better."

"Came in with a flat tire, the gentlemen there were so nice, Izzy and Ivan took great care of me. They went over different options and made sure I was satisfied. Fully transparent, honest people. Highly recommended."

"First time going there the service was great workers were very friendly and polite. Also they provided good information with what my vehicle needed big thank you to Ivan and his team left the establishment feeling good about the work that was done. Definitely recommend their location."

"Had an absolutely great time they had me in and out in no time. I was a little nervous since I don’t know too much about cars but they walked me through the whole process and the guy that helped me out, Gelacio, was very polite and answered all my questions. Everything overall went really smoothly and one of the ladies at the front desk (something that starts with an A i’m sorry I can’t remember) even explained what a tire lock is which was super helpful. Overall great experience! Definitely found my new mechanic"

"Elijah and Miguel both provided EXCELLENT CUSTOMER SERVICE! I showed up about 30min before closing with an emergency issue with windshield wipers that were not working during a snow storm. I was taken care of very quickly and greatly appreciated the FABULOUS SERVICE! This is a great Firestone location under GREAT MANAGEMENT with Ivan!! I highly recommend using Firestone for your next car repair or maintenance need!!"