Pep Boys

"I was sent over by the Milwaukee location because there wasn’t any Techs available; however this location showed great service and was welcomed in at the door. I set up an appointment and in no time Pepboys fixed my car. Told them I was a first timer the perks helped out a ton. Super professional Super clean. 5 stars from me. Thank you Skokie"

"Ordered a tire online. Got an online confirmation that the tire was available for pick up. Took off work to come and grab it. Showed up and the workers told me they don’t have it. Asked for a discount or anything for my troubles and was told NO to try and call customer service. So I did and they did NOTHING. Refused any type of discount or anything else to help me out. Finally e mailed corporate…. And nothing again. Pep boys this is the last time I ever do any type of business with you!!! I wish I could give 0 stars!"

"I've booked tire installation from this location by using official Pep Boys web site day before my appointment. I've got email with confirmation number as well. 26 hours after that and 3 hours before my appointment I've got a call from Mike and he said that they are busy for next 2 days and he can't provide that service as booked. He suggested to drop my car and take an Uber ;) Sure he would not pay for that. Poor guys don't understand how much money corporate office spending to involve new customers, how much efforts spent to build brand and reputation. I don't understand why do they running web-site with an option to choose available appointment witch is not synchronized with real schedule. It took them 26 hours to call customer to cancel appointment. 3 hours before my appointment I need to start looking for another place and change a lot of plans. Pep Boys - never again."

"This was my first experience with Pep Boys and it was a great one! I took in my dad’s car in for new tires. There I was assisted by Sharon, who was very professional and knowledgeable, she made getting the tires and services we needs a breeze. Later when we went back we had the pleasure of checking out with Omari, who is full of life and an amazing person. He really made our checkout experience wonderful and guaranteed visit back. Overall, this team was wonderful from the moment we walked in to to moment we left. I will definitely be returning for future services."

"Worst place to take your car to. I came to the place with four lug nuts and one damaged stud to be fixed. When I came back to pickup the car, they fixed the damaged stud and I found another damaged one and a lug nut missing, when I asked the mechanic said: "you came in with only three lug nuts and two damaged studs" which is a complete lie. Lets say (in sake of argument) I came with two damaged studs, why you didn't call me and let me know that I have two damaged ones instead of one. How I came to you with four lug nuts and a damaged stud and leave your shop with four lug nuts and damaged stud, like nothing has been fixed!!"