Belle Tire

"Extremely expensive. I’ve serviced my cars here numerous times and their charges are outrageous. I had my car inspected here because I messed up on my brake job. Long story short, they advised me I had to get all new calipers on my car. After market calipers with labor would be between 1,400-1,600 and factory 2,400. I said to myself, this can’t be right. I had my car towed to Lexus in Schaumburg and their master technician not only fixed my car without changing calipers, I saved almost 2k."

"I went in for new tires they did a good job on the match as well as the price on alignment. The problem was when they did the alignment they never told me i had a bad inner and outer tie rod, therefore they should have never even done the alignment as it would have served no purpose. As i drove off i noticed that the wheel was pulling to the left as it had been prior to the alignment, so i brought it back the next morning and said if i got my alignment why is it still pulling to the left. They pulled it in and Brandon asked me if they told me the previous night that i needed new inner and outer tie rods. I replied no they didnt say anything to me about it. I took the estimate what they gave me to my mechanic and he said first of all they should not have done any alignment if i had bad tie rods as this does nothing as they cant make the adjustments to the toe and camber angles and i should get refund on the alignment. After explaining this to Brandon he agreed to refund me. The steering column for the part was 752 dollar then they wanted to charge additional 160 dollars for the tie rod which is already on the steering column. Be aware of what they are charging u on parts."

"Not as professional and fair as i expected!! While installing the new tires i just now purchased they messed up one of the lug nuts! Those were installed by me and ive been on the road for 14 years, i know about installing tires! Im a trucker!! Anyways, them boys messed one lug nut for me now they charged me 4$ for just the one when a whole set of 20 pcs is 19$ on Amazon! Quite the experience, when you think of it i just paid 500$ for new tires!"

"Besides making an appointment online arriving on-time to be told Im not in the system or being found on system as scheduled. They get 1 stars for fitting me in for an FREE inspection which was mainly the reason for my appointment. I wanted to know what the knocking noise was from the front end of my car? I saw them taking my car for road test and raising it in the bay to check underneath. They took about 1hr to come tell me a lie. I guess this is why it’s a free inspection. I explained I drove my car from Florida to Illinois on larger custom wheels with no knocking noise. But as of last week when I removed my large custom wheels for the OEM winter wheels. The knocking began. So the front end employee came up to me after the inspection and gave me a whole list of what it could be. But said they could not pinpoint the problem and for me to take my car to the dealer of course where they will charge me an arm and a leg for an inspection. I ended up doing that because I was worried about the knocking noise getting worse. Literally 5m of it being inspected the technician called me to the work area to physically show me that the lug nuts I bought on eBay so called specified for my car were the wrong type so as I drive the lug nuts loosen themselves causing my wheels to loosen up then make the knocking noise while driving. He literally removed the lug nuts with his hand. I was so upset of wasting my time with Belle Tires to give a long list of what it could be but not pinpointing the problem. I believe because they did not find the problem they should reimburse me for what I had to pay at the dealer of $100. If they would have removed a tire they would have seen the lug nuts loose if the didn’t leave them loose on purpose themselves putting my safety at risk. Later I called to speak to the General Manager and advise. But same guy who attended me in person answered the phone saying he was the manager. I know he was not a manager because he was so unprofessional talking to me and other customers with his Apple Airpod’s in his ears. He refuse to transfer me and said he was a manager. So I explained the situation and he did not care. Like wow! What kind of service is this??? People be careful with these little franchises. You go there to save money from the dealer but they hire unprofessional mechanics and service agents with no mechanical skills or expertise. Or maybe right out of school! None ASE certified or experienced mechanics for sure…I did my good deed by trying to bring revenue ito this place but they failed me."

"Very rough start to my transaction at this location. Brandon’s behavior, demeanor, and attitude towards me today was absolutely unacceptable. No respect or integrity whatsoever. His first reaction to the issue at hand in todays transaction was to lie and tell me the person who rang me up last time messed up and didn’t know what he was doing and that he’s no longer with the company. The person he is referring to was himself. He completed that transaction. I don’t know if he was thinking I’d have forgotten who spoke to me that day or who handed me my receipt before I walked out the door. But he started arguing with me after I told him he was responsible for it. Only after I asked for the manager and explained key details of what actually happened is when he stood there quietly behind his superior and rolled his eyes at me. I’m in awe of how easily he lied and didn’t think twice about it. Extremely unprofessional. I’m very shocked that this man is in a customer facing role at this location. Floor manager Jeff was terrific at communicating and helping me. Jeff took control of the situation and handled it very professionally. He treated me with respect and absolute honesty. He’s the only reason I would recommend Belle Tire and give this location 5 stars."