Mitch Landry - State Farm Insurance Agent

"The whole agency is terrible. Never call back, never have the job done. Laugh on the line with customer like it is a joke to them. Make my Insurance go up twice as expensive."

"It’s been 2 months since I asked for a change on my policy and still no response. Whenever I call, it goes straight to voicemail. Try to get a different agent if you can or avoid statefarm altogether."

"I've been with this agent for 10+ years if not longer. I've been trying to add my new purchased vehicle to my insurance and it has been 13 days since I first called them. Took 2 voicemails to get a call back a couple days before. Called yesterday and they were supposed to call me back and still nothing. They do not answer the phone on first try or at all lately. I will probably be moving to another agent or company after this."

"Was signed up for almost a year but made the best decision to quit them and State farm entirely after some surprising behaviors from this agent. I chose to add a vehicle to my account and I called his office to know how much it is going to cost. About a week later, on my way for a lecture, he called me to give me the starting cost and my new monthly premium. I paid the starting fee and went for my class. 4hrs later when the class was over, I changed my mind and called his office to inform of my desire to remove the vehicle. Whoever I spoke to said he is going to implement it and I will get my full refund. A week later, the car is still showing on my account and my refund hasnt shown. So I called the office which as usual in most cases doesnt go through. Left a voicemail and also sent a mail to request what's going on. I got called back and I was informed that the process is still ongoing and if I dont get my refund in a week, I should call back. A week, I didnt get it and I called. Whoever I spoke to said he will call me back. In d call back, the person said I will get a refund of 33 out of d 92 I paid and the rest will go to my next billing payment which I already paid in full 2 days earlier. No problem. All these happened in June. I wasnt ok with that decision. So I asked the agent who made the decision and he said State farm. I asked for the person's number so that I can ask why directly. He said he doesnt have the number. That's when i started having big doubts about this agent. He said he is going to call back. After the call, I immediately ran an application with root and I found out I can save about 36 dollars with them and so I switched. But I was not done with Statefarm and the agent because I want my money back in full. The agent kept saying Statefarm wants an evidence of me not in possession of the car anymore. How is that possible? If I am still in possession of a car or not is none of their business. The main idea is I cancelled a policy the same day I started it and if Mitch Landry's office filed the necessary paperwork that same day I cancelled, there shouldnt be any problem. I guess they delayed the cancellation and State farm felt I used about 2 weeks of the policy before cancelling and so I am not eligible for the money back and need to prove I dont have the car in possession as of the date I claimed I cancelled it. As a matter of fact, I was told by Statefarm that their record shows i signed up on June 6 which in actual fact was 17th. So 6th till about 25th which was when I guess it was finally implemented made Statefarm feel I used the policy for the new car. So much dishonesty and games by this agent by backdating the new car policy so that I dont get my refund. Till a week ago, I was till dragging it and the idea came to my mind that Why not file a claim with Discover with which I used to make the payment. I have a record of the phone call Mitch Landry made to me to start the policy (June 17) and record of the deduction done few minutes I gave him my card details, and record of the call I made to his office 4hrs later for cancellation. Discover ruled in my favor and returned my money. My advice to whoever is looking for a policy: Avoid Mitch Landry, and if u cant, have a recorder recording ur conversation. Never pay with cash or money order. Use a card. And if after days u report a dispute in charges and no refund is made, they are not forthcoming, just complain with ur bank to get ur money back"

"I have been with this agency for three years. I switched to Mitch Landry State Farm when they were able to save my family $600 a year on auto insurance. Connie has bent over backwards to help my family, often working outside of business hours to get them taken care of. We have never had any issues here... perhaps because we pay our bills. Thank you Mitch and Connie for all you have done for my family."