The North Face Westfield Old Orchard 4999 Old Orchard Shopping Center, Skokie, IL 60077

"Nice to know, so it doesn't happen to me."

"Malik so professional he needs a raise of a 100 an hour because I have all the employees there. He has the BEST customer service he was excellent and outstanding. Very professional…Usually I have a bad experience there but he made me want to always go there to get Northface to buy things…..JULIE IS THE WORST PERSON/MANAGER ON THE PLANET…!!!!!!!!! I feel like she has different standards for Black people… She thinks all Black people are uneducated and don’t know anything about Northface like we really can’t afford it and do not need to be in there!!!!!!!!!… I returned a coat that was a Christmas gift and she gave me the lowest cheapest price of the coat for a gift card…. Her attitude was so unacceptable and And totally made me feel like she really didn’t want to help me and totally didn’t want to deal with me and didn’t care.. I was the wrong color for her to deal with… But she was extra nice to the white lady that came in. She had all the smiles for her…. I was in there today. The staff did not help me. They were on their phones…….Andrew was very helpful and nice."

"Poor customer service, especially from Grace. Save yourself the trouble and go to another location, you’ll be happy you did."

"Lily was fantastic helping us today. She’s very professional, kind and knowledgeable, and knows the customers’ needs. Erik was also very kind and professional over the phone when we spoke with him earlier before making our way to the store. Ian, the supervisor was also very kind today and professional today as well."

"I've never taken the time to write a poor review, but this deserves the time. I've gone to this location twice in the last two weeks. The first experience was with a seriously uninformed team member who couldn't guide us to the product we were showing him on my phone...didn't even know if they had the product or if he could locate it in another store, suggest something similar etc. Then before the second visit, I checked the store hours prior to going. Google and a sign on the door confirmed it was open until 7 pm.When we got there there was someone at the locked door saying they were closed. But shoppers were inside and it was 6:40 pm. A group of us outside asked to enter and the person just said "we're closed." We all explained that the website and the door sign read 7 pm. They refused to let us in without any explanation. Finally someone asked to speak to a manager. A manager opened it to say they were at capacity...there were about 15 people in the store, but finally let us in. Once we were in and I found exactly what we came in for I asked a team member if they had another size. Without answering my question she said "we're closing in 15 mins." I said that I understood and we just wanted to get a jacket, but didn't see the size so I was asking if there was another one in stock. She simply said "everything is out." I understand staffing is difficult these days, but the two experiences here were baffling. I won't bother going back. And to the team there, please do some further training."