Kyle Lindner - State Farm Insurance Agent 430 South Mason Road, Katy, TX 77450

"I am glad that I have a fantastic State Farm Agent . With having Kyle Lindner and his team for my agency they contacted claims and put my claims back on track when I wasn't receiving return calls from the claims department. Kyle is always very pleasant and ready to help."

"worst customer service ever, I have been with state farm for about 5 years, the only reason that got state farm was because my agent was working with them, but since she left this branch I didn't have any good customer service at all, this guys never answer the phone and then when they answer they are always busy and never call back, for any request they take weeks and sometimes they even never submit the request and you have to call direct to state farm customer service. To sell you or to offer you an upgrade on your policy or investment they call you a lot, but when you need something from them you never will have an answer. I don't have any bad experience with State Farm but this agent Kyle he has the worst customer services ever."

"THIS OFFICE IS HORRIBLE. They dont return calls or emails. They dont keep their word. The real reviews are on yelp On October 24, 2023 I called the Kyle Linder State Farm office on Mason Road in Katy Texas to purchase auto insurance for my vehicle. I was connected to office Manager Walter R., who gave me a quote of $156. On October 31, 2023 I logged into the app and my account stated I owed $1313.26. I emailed and called the office and received a email response from Walter R. who stated that the app was incorrect and I would be paying $156 according to what was seen on his end. On November 9, 2023 I received mail stating I Owed $1313.26 again I called the office to confirm my payment would inly be $156 for auto insurance. Walter email me confirmation of that being the case. On November 13, 2023 I received mail and an app update that my payment would be $322 per month. Again I called the office and was told research would be done & that someone would follow up with me once my account was updated. That call never came and the office began to ignore my calls and emails. The office manager never called or emailed me back. No one called. I also sent emails, and messaged Kyles facebook account to no avail. On November 17, 2023 I decided to drive to the local office and speak directly with Walter R (office manager) and was told that underwriting found a accident on my record from 2021 that wasn’t reported until 10/24/2023. That was a flat LIE! I did some research and discovered that Walter R. never pulled/submitted my driving record before giving me a quote and promised price. This was his error. The accident was reported on my record immediately after the accident in 2021. Because of Walters error Im now responsible to pay an additional $200 that I cannot afford to pay. If he would have pulled the report prior to providing a quote I would have declined coverage at that rate. I have an email thread that proves every word stated in this complaint."

"This agency has been nothing but amazing to me. Out of all of the insurance companies, Kyle Lindner gave me the best price for my coverage. Melissa, especially, has been an amazing help. Do not hesitate to reach out to her if you need a new policy. I couldn't be more satisfied."

"Switched to Lindner for a year and experienced nothing but chaos and issues. I was on autopay and still experienced computer generated communications to pay my bill when it was already paid. They messed up our policies on several occasions and I was on the phone with their incompetence at least once a month. After I switched State Farm agents, I realized I could have been saving $50-$70 with a more attentive and competent agent. Find another State Farm agent in the area. You won’t be disappointed and you will probably save money."