Nationwide Insurance: James W Murray

"Don’t come here. I think they switched locations because it’s now listed as a PT clinic and they didn’t pick up the phone when J called during business hours."

"I used to rate the agency 5 stars, but this has changed to 2 stars since Theresa retired. I found out by shopping around that I was paying more than double what I should be paying for 2 vehicles & I was also overpaying for homeowners insurance. I've been a customer for over 20 years due to my parents' relationship with the agency since I was a small kid. I shopped around for my parents & found they were also overpaying for car & home. When I called to cancel my policy the agent asked me if she could shop around for me. I was shocked at that question because she should've done that when she took over for Theresa or, at the very least, before my renewal because there is no way 4 other companies provided quotes that were more than double cheaper than Nationwide if the agent was doing her job."

"I used to swear by this agency. The customer service was always superb. However, my agent Theresa Thomas has now left. She was amazing returned phone calls, she updated me on new insurance laws/updates home owners and auto. I didn’t find out I had a new agent until I had a water claim in September. My new agent never sent anything out saying she was taking over Mrs. Thomas’s clients or anything. I had Mrs. Thomas for over 15 years. I have called to discuss my increase in auto rate and the agent said they would get back to me that was a month ago. I’ve been with NW Jim Murray for over 25 years. I’m am dissatisfied with this new below subpar service. I do not feel valued here. I will be searching and reviewing other carriers. I’m so disappointed Jim Murray."

"Great place, location staff is professional and may I add a great place to work."

"Best personal customer service around, claims handled seamslessly"