Ashley Store

"Lizzie, Brandon and and all the staff were amazing! We went into the store not knowing exactly what we wanted or what our buying power was. They stayed with us through the whole process from the time we walked in the door until the completion of the sale when we walked out the door. We highly recommend Ashley Furniture in Edwardsville, IL!"

"I rarely write reviews, but have had ongoing issues with Ashley furniture, specifically the Edwardsville location, for well over a year. It started with our original delivery arriving damaged. It took 4 deliveries before we finally received one that wasn’t damaged. We paid for the white glove delivery service which they charge extra for and tout as being their premier no-worry service. We also purchased the 5 year extended warranty. After having our furniture for a year, a cushion was punctured by a pocket knife. Punctures are well within the terms and conditions of the policy. Our sofa is tweed, so the threads around the hole began to fray. The claim was denied because of the frayed thread. I realize the warranty company is separate from Ashley, but reached out to the Edwardsville store for assistance. They called the company on my behalf and received the same denial. The store told me they couldn’t do anything and gave me the Ashley customer service line. From the moment the phone was answered, the customer service rep spoke down to me and acted as though she couldn’t understand why I was calling. I explained that I know the two companies are separate but Ashley’s lack of assistance from day one with the broken delivery has been frustrating. The policy they sold us did not meet the expectations sold in their store. Her reply was “ok, but what are you wanting us to do? We can’t do anything.” This is a long way of saying, save your money and time and avoid Ashley furniture, especially Ashley furniture in Edwardsville. Between paying extra for useless upgraded delivery and extended warranty, I wasted well over $500. Run, don’t walk, away from this store. I’ve discouraged everyone I know from going here. Their terrible customer service is nothing short of fraudulent."

"Izzie is absolutely amazing and super personable! I would highly recommend anyone who comes in to Ashley ask for her. Prices are higher than some other places but the quality seems to be there in terms of product and service. Only complaint was management seemed a little inattentive and the no credit payment plan option is confusing and even the assistant manager there didn't know much about it which was definitely irritating. Otherwise every trip I've made to this location has been well worth it."

"The process from buying to now being able to enjoy our sectional was SO quick and simple, everything went very smooth. With the help of an amazing woman, I cannot for the life of me remember her name but she’s amazing….we found a sectional that was perfect for us! Delivery was so quick and everything was working and in perfect condition! Definitely will go back for any more of our furniture needs!! :)"