Julian Garza - State Farm Insurance Agent

"Not sure why I didn't switch agents years ago. They never return your calls. I have never spoken with the agent, just the staff. They miss discounts you qualify for, so I usually have the 800 number staff fix things. Today, I finally was fed up enough to switch agents after waiting a week for requested information. They said the 800 number had to answer my questions, but the 800 number representatives (checked with a couple of them) said the agent is the only one with access to that information."

"Izaa was essential to my husband and I when trying to get a great quote and deal for our first home purchase. Went above and beyond with her communication and education on coverages. She’s quick to respond to emails and calls. Would recommend you seek her out when looking for an insurance rep."

"The manager at this office is very unprofessional her name is Laura, while on a telephone conversation about my policy ( it took me 2 days to get ahold of someone) , I was very frustrated because she didn't seem to understand my questions so I asked her to let me speak with the agent that I bought my policy from and she said "ok I will give her your message when I see her" really ? No concern at all, after 10 minutes or more of trying to get information from this person I finally said OMG, wrong!!! She then proceeded to give me a lecture on religion using the lord's name in vane and how I'm supposed to be a human being ,, really ? She then proceeded to hang up on me and when I called back they wouldn't answer the phone Is that what state farm now offers lectures on religion how about a class on etiquette on your part."

"Ok so I don’t usually give negative reviews but at this point this is crazy! The staff needs better training and customer service skills. We have given this Statefarm 3 chances and we are let down time and time again. It started about a ago where after a serious storm that caused major flooding in some part of the are caused our rates to go up about 30-40 dollars! And this was because we didn’t even file a claim we were just told “because other policy holders like yourself are prone to have a total loss due to the flooding”. I can understand if i had filed a previous claim but come on I didn’t and just because other people with same insurance did?!? Strike one, next one was a few months ago when me and my wife were billed an outrageous bill, called Statefarm who had assured us was a mistake and were quick to “fix” the problem. They told us only pay this amount because it’s what you owe! And we did, next month comes around and still a high bill! When we call to find out it was due to us not paying the full amount. Even though we paid what they had told us! At this point my wife wanted to leeeeeeaaaave!! But I insisted on given Statefarm agent Monica De La Cruz another chance. We spoke with Monica herself but said unfortunately their was nothing that could be done. Our cars at this point weren’t covered due previous bill that we were disputing. We were told by an offline team that she would reach out to us to see if there was anyway to resolve the situation but there was no resolution but to pay. We did so because we were scared of anything happening to our cars. Strike 2. The last straw was today, I received a bill higher than normal and when I called they told me it was because I didn’t pay last months bill. Which I called a few days after it didn’t draft out as I had set it up. The representative said it was because we had a different account number. I told the representative Christina that it was the same account and routing number but I had replaced my card. She told me they could take a payment so I told her to run the account number and she told me she needed a the new one. I am not sure if she was confused but ACCOUNT NUMBER AND CARD NUMBER are two different things. I gave her my card number and she said she ran my payment and gave me a confirmation number. At last I was happy and content knowing my payment was taken. NOPE! I was told by another representative that the payment I made on Friday won’t go through till Tuesday because it was ran as a credit payment. And this is it, this is why Statefarm agent Monica De La Cruz and her associates will not have my business much longer. I will go with another agent who works better with their customers and doesn’t make petty mistakes like these. Your staff needs to do a better job at getting correct info my I’ve already updated my email address 3 times with y’all to get it corrected. I can’t even use your website because they can’t type it in correctly. I get less and pay more. Goodbye."