Progressive Lone Star Insurance 12040 Tierra Este Road, El Paso, TX 79938

"Paid for 3 years without ever contacting them and the one time I finally did interact with this office, they were rude and unprofessional."

"Extremely poor customer service. They keep rising their prices, and if you check directly with Progressive its a lot of cheaper for the exact coverage. If you want to cancel, they give you a bunch of run arounds, and they request to see paperwork from the new insurance, additionallly they want you to sign a document, to which they are not supposed to. If they had good service, at least you could say that customer loyalty may keep you there. But bad service, bad attitude, plus high prices. No, thank you! I had to come back to add something.. things keep getting worse with this insurance. It's been almost 4 weeks, and I still have not gotten the escrow reimbursement. They do everything to complicate things for you if you cancel."

"After some time renewing my policy now Is getting expensive and to cancel you need to go and sign a document. Do not waste your time don’t go there."

"Very helpful staff! The team has been very attentive to our residents and are always willing to go the extra step to help. We look forward to working with you all in the future!"

"Good professional insurance office. I have progressive insurance but i went in here to get some forms notarized. They were extremely friendly and professional. They assisted me no problem and have a nice clean air conditioned room. They provided us with refreshments and snacks., and even were able to fulfill all my requests. I’m glad we went and look forward to going again to this location."