Rick Altheide - State Farm Insurance Agent

"Horrible experience do not recommend this agent or associates at this location, requested a home insurance quote was told they were not able to tell me as to why, gave me opinions as to why they could not quote me. Took it upon myself went to a different location in el paso who handles state farm and they provided me the quote in 20 minutes. Horrible experience do not recommend this location"

"Jessica Rivera's overall customer service has been great, it goes far beyond my expectations, It's always a pleasure to review my insurance questions, processes and updates with her."

"What an amazing team! Manager Gabby helped me with a time-sensitive emergency issue out of state and was critical towards resolving issues with a vehicle claim and rental. Every time I call they immediately answer, staff members Becky and Lisa know who I am and my policy information, are super friendly, and are highly professional. They always have a solution for any problem and demonstrate such amazing customer service. Definitely recommend and continue to remain with State Farm because of this outstanding group of hard-working individuals. Thank you!"

"**Update: I recent had a mishap with the billing system where it didn’t let me pay to renew my policy and I called Rick’a team and spoke with Gabby. She immediately looked into, but while she was doing that she sent me a new ID card so that I was still covered. She called me back the next day and let me know something happened in the system but they extended the payment date til the following month due to it. On top of that she looked over my policy and noticed my rental car wasn’t the best option and went through them with me. She got me a better rental option and saved me money. I contacted her about two weeks later asking for a quote on my other truck I have and she came back right away with one that met all my coverage needs and saved me more than 150 bucks every 6 months. It also then gave me a multi car discount which came up with almost another 100! If you need any help I highly recommend you speak with Gabby!!! ****************************************** Rick and his team are amazing! I have had State Farm for about 20 years and have had many different agents but none as good as Rick. I had a problem with handling my life insurance policy through an old agent when I lived in Oklahoma and asked Rick if I could transfer the policy to him and have him help me. He jumped right in and started making calls to get the policy transfer and to take care of what I needed. He always responds super quick to my emails and makes sure I have everything I need! When I set up my auto with his team they even sent me a thank you card with a Starbucks gift card. They called about a week later to check in and make sure everything was good and I had everything I needed! I will only work with Rick and his team now!"

"A sincere thank you to Rick and Gabby for their professional customer service. Gabby was extremely courteous and responded in a timely manner, she answered all my questions and even got me some great quotes! I felt very comfortable with the changes made and felt she listened to my needs. I am forever grateful to their services."