Bar-B-Que.com 1941 Cherry Lane, Northbrook, IL 60062

"Brad helped me and he was very approachable and knowledgeable about the products sold. Great experience, keep up the good work Brad!"

"The staff was extremely helpful getting everything we needed setup . I believe the gentleman who helped us was named Bradley or brad . 10/10 recommend and we will be using them again"

"Ordered a replacement fire ring for my Kamado Joe on 11/23. BY 11/28 I still had not received any type of shipping confirmation. I know that Thanksgiving happened and it was probably busy but I would've thought that at least by Tuesday I would've gotten something back. I sent an email asking when it would ship. I received a message back statement the order was backordered and they would not receive it until the end of this week or next week- then they would ship. Why was I not informed that my part was backordered instead I got no information making me think that maybe this is a scam company? Bad customer service. I responded back with I'll continue to wait since purchasing from another company would probably set me back more time. Within minutes I received a message that my part was cancelled and they did not know when the item would come in. Wow!"

"Ordered a Weber Summit Rotisserie from this company on May 19 2020. Shipment received in a carton that had been clearly retaped/repackaged. While the spit was correct for my grill, the box contained parts for a different grill and the hole in the skewers (one pair s/b two pair) was too small in diameter (one pair s/b two pair) would not slide onto the spit. Email to customer service went unanswered. Phoned them and was told to ship back the item (at my expense) and they'd try to replace the missing items. I suggested it might be cheaper for me to dispute the credit card transaction. Buyer beware! UPDATE: While it took almost two weeks, I did get a response from customer service, who cheerfully shipped me the missing skewers at no expense or return freight. Received correct skewers on 6/26/20"