Boon (The Boon Group, Inc.)

"Terrible - Worst experience ever with Accounting Specialist Gina Lines. Will never use or recommend!"

"I am so disappointed and angry. I am having a medically necessary hysterectomy and was told that all they pay is $2000 and the rest is on me (5900). I have been in so much pain due to fibroids, polyps and cysts, heavy bleeding and so on that I have no choice but to get myself in debt so I can feel better. I am sure the bill will be higher by the time this is over with. Even the lady at the hospital told me that this insurance is one of the worst to have. Ugh. Y'all gotta do better."

"Horrible. They are diligent in taking your money for premiums, but the coverage is basically non-existent. You have a claim submitted, they will find some foolish reason to reject it. You’ll end up paying out-of-pocket as I did. Even if they tell you over the phone that your provider is in-network & covered, they will still find some reason to not pay. They know every loophole in the book to get out of covering services. I’m sure they do their homework & hire lawyers so they’re refusal to pay is technically “legal”, but their practices are unethical for sure. Once open enrollment came up, I couldn’t get rid of them soon enough.Please do not sign up with Boon."

"I'm sitting at dentist office, waiting to get a same day crown replacement. After the office manager was on hold with boon for 15min, they answer and let us know I have to wait 12 months from diagnosis to get a crown. How does that make any sense!? I'm furious. It's one thing after another with this company I'm forced to use through my employer. Its unreal the mistakes they have made on thier end and now I'm paying with my time and money. I paid a premium every month that I have email proof of. Turns out 8 months in to paying they finally let me know. They let me know when I called to get some procedure codes priced and they tell me I'm inactive! This company is terrible. So unfair. I'm reporting to the better business bureau."

"This company only takes your money. Had annual preventative visit & screenings done 7 months ago. Clinic submitted claim 4 times via electronic, email & paper....still 7 months later my annual preventative visit isn't paid. Now I'm being told they don't cover screnings for things such as cervical cancer or HPV!! I asked when claim would be paid & was informed to be patient & it was being processed. Customer service told me claims were high & with upcoming open enrollment that it was impossible to say when my claim would be paid. To think that I pay my monthly premiums for such horrible service. I have nothing positive to say about any service that the Boon Group provides."