Trek El Paso 2260 North Zaragoza Road, El Paso, TX 79938

"I had some tire flat inserts I bought from Trek and had them installed onsite. Excellent customer service and knowledgeable technicians. The no-flat inserts work for my ebike. No more goat head flats. Great customer service from the associates"

"This might be the best managed and staffed bike shop I have been to. They are all very helpful and actually care, which can be hard to find these days."

"We brought our daughter’s bike in because the tire popped. They did a full once over and found the break was also broke. They took extra because it was a child car so they take extra care. Plus the prices were great"

"Really great customer service. Carlos and Isaiah were very helpful. Everything was explained to me in a very concise and easy ti understand manner as they worked on my bike. This is my new spot for my bike needs."

"East store manager gave misleading information about the online return policy. First stating that they as Atom Cycling don’t accept online purchase returns (even when TREK customer service asked me to return the bike to the store that I picked it up in the first place, which was this store). I insisted and then he changed the version saying that they would accept the return but it had to be in NEW condition, I corrected and requested him to check the policy where it says “you can return any online order in LIKE NEW condition within 30 days of the purchase”. He ignored me, searching for any flaw on the bike and obviously as this being a mountain bike he found a 5mm scratch on the lower part of it and again refused to accept it. After several minutes of discussing with the manager I got frustrated and left. Contacted Trek customer support, sent them the bike’s pictures and after a couple of days of them trying to convince the store manager of accepting the bike, they were able to and I finally returned it. I guess he was requesting TREK for some credit for his store which I understand but… Wouldn’t be easier for everybody that the manager asked me to come back another day while he speaks with customer service to check what’s the process he should follow? Instead of denying the service, giving misleading information and make a customer get frustrated…"