Napleton Subaru

"My daughter and I were traveling from WI to Iowa, when about 15 miles from the dealership, my check engine light came on. I went directly to the dealership. Without an appointment, they were able to get me in, figure out the problem, fix it and get us on our way. I was so grateful that we weren't turned away and that they made time in their schedule to fit us in! They kept me informed the entire time and sent us on our way 3 hours later. Very grateful and appreciative!!!"

"I had been looking into replacing my old 20 year old reliable Chrysler Town and Country mini van for the past 2 years. I carefully research out major purchases. Subaru came to my attention as they have been highly rated over years. I watched a lot of you tube videos from mechanics and their observations too. It seems that the boxer engine has had some problems, but Subaru has focused on it and resolved the problems. I had an accident with my Town and Country and insurance company totaled it. I pursued actually purchasing a Subaru. I was told that what I wanted would require a special order from Japan and could take up to 12 weeks to get. My dealer was able to find exactly what I was looking for and got it in about 1 month. I've now put 6,000 miles on it and it drives like a dream. Thank you Napleton Subaru."

"Shortly after purchasing my "new to me" car I learned it burns a quart of oil EVERY 750 miles. I've used 4 quarts of oil already and havn't even driven it 3,500 miles yet. Crazy! While I realize it is 9 years old and it had 117,000 miles on it, I was shocked to learn this. For $12,000 I expected some wear and tear but this was a nasty surprise. When I initially looked at the car the exhaust pipe was mostly clean, a swipe of my finger revealed scant amounts of carbon buildup but I figured its an older car, that this was to be expected. The exhaust had no unusual odor, the engine was clean, sounded good and the oil was clean and full. I literally asked the salesman if there was anything I should know about this vehicle while sitting across from him, at his desk, eye to eye. He said something along the lines of "well, you know, its an older car with higher miles, but its a great car, Subarus are very reliable" He then proceeded to tell me of the things they did to it, including changing the spark plugs. With what I'm sure were fouled spark plugs, the fact they cleaned out the tail pipe and being a Subaru dealer, they knew that this particular year and model (2014 Forester) was known for excessive oil burning and was burning oil at an embarrasing rate. When I asked him about it after I had put in my second quart and knew for sure how bad it was, he said he would ask the used car manager what they could do. After a few days of not hearing back from him I reached out to which he replied that he just ran into that particular manager. The lies flow effortlessly. Its shameful. This guy, and likely his coworkers as well, have absolutley no qualms about lying. I'm embarrased to say I bought my car there. Ultimately they said there was "nothing they could do" as it was out of the warranty period due to its age and that I bought it "as is." While this is legal, I would argue that it's not that they "can't" do anything, but rather that they "won't" and I would add also morally bankrupt. I thought perhaps they would at least offer to pay for the oil, or some other laughably anemic response but they just told me it was an ethical sale (after I said this was an unethical sale) and a good car "for the money." Everytime I look at this car I feel ripped off and violated by Napleton Subaru. Just because they can. And I hate it. I hate having to put a quart of oil in every two tanks. I hate how they ripped me off with a smile and a handshake. And I hate being stuck with the car because I have honor, value honesty and refuse to sell it to someone else without disclosure of known problems. And lets face it- whos going to buy a car that burns through a quart of oil EVERY 750 miles? Probably nobody. I'm stuck with this OIL BURNING LEMON fron Napleton Subaru and they are perfectly fine with it. For all who have read this take it as a cautionary tale. These people will not tell you the truth even with a direct question nor will they do whats rights ethically. Be wiser than I and do your research. DO NOT trust Napleton to do what is right. Enclosed is a picture of my tailpipe after 2000 miles (single swipe of my finger left dark soot stain)"

"Great dealership with sales staff that are there to help you with car selection with no drama. Shelby was great to work with and a big help in our purchase of a Solterra EV. They get my recommendation."

"Just bought my 3rd Subaru from Napleton Subaru. Online inventory was accurate and went in looking for a specific vehicle on the lot. Was greatest almost immediately with our friendly sales rep Shelby Vierck , which handled our entire experience while at the dealership. She was very professional and knowledgeable of the process and the vehicle. She has a customer service mindset and easily developed a rapport with us helping us through what can sometimes be a arduous journey of car buying. If you are in the market for a new Subaru, go see Shelby and she will help you! The dealership was clean and neat and staff was super friendly and honest. I would recommend this dealership for car buying needs."