Jiffy Lube

"I’ve been a Loyal Customer for years but on 02/02/24 the Supervisor at the location 6930 CERMAK RD Berwyn IL Pierre L gave me the most WORST EXPERIENCE. I came in to get a oil change since I’ve been a regular customer they already had my information on file like what type of oil my jeep takes this man Pierre tried to charge me over $100 for my regular oil change that usually cost $49.99 he immediately emptied out all the oil in my Jeep. I tell him that’s not the correct price another Jiffy Lube staff tells him it’s $49.99 Pierre L says we don’t have that oil anymore. I said I want to speak to the manager he says he is the manager and locked me In Jiffy Lube #279 ON MY BIRTHDAY! He calls the police and they arrived and the cop immediately tells him give me what I asked for. Now Pierre went from over $100 to charging me$52 Pierre told the officer you can leave but thankfully the officer said No he’s waiting right there with me till service is complete. Pierre is a short old BLACK male and need to be FIRED IMMEDIATELY! for bringing down the quality of service at Jiffy Lube"

"This shop is the best! They have fast service and every worker is extremely friendly! They are a great team. I’ll definitely be stopping by for future oil changes and services and you should too!!"

"This was the worst Jiffy Lube I have visited. The manager had a unprofessional attitude and one of the staff did not know how to remove my skid plate. I blame the manager for being rude, loud and not attempting to show or train the struggling staff member and only focusing on his lunch. The reinstalled my skid plate and it wasn't even done correctly that I had to stop the next day at another Jiffy Lube to check my vehicle and remove the skid plate. I email Jiffy lube for repairs and nothing. Now my vehicle is making a whistle sound when I drive. Maybe related maybe not."

"I was missing a lug nut from one of my tires. The attendant noticed it while they were rotating my tires. I was advised to replace it at an auto store because they did not supply them. Once I reached my next destination, I noticed that they actually replaced the lug nut without telling me. There was no additional charge. I immediately contacted the shop to thank them for their good service."

"I hadn't been to a Jiffy Lube in years. Decided to give it another try, when my change oil light came on in, midst of moving. Team was great. I was impressed how they made sure right filter & oil type were used. My van uses about 6 qts of oil. I was comforted when they checked level, saw not quite enough and carefully added more. Team concept insures accuracy as they double check each other. No loose drain plug! I had trouble getting oil light from displaying at the end and they helped me do that too. Nice, patient guys who seemed like they were having fun at their jobs. Super customer experience"