Applebee's Grill + Bar

"We came midday and had Zach H as our waiter. He is super tall, but got down on our level to take ordered. He was the best server I have seen in a long time. His attitude and continued amazing service made our experience amazing. The food was great. My son had ordered a pizza but Zach put in cheese burger. He immediately took responsibility, got the pizza ordered, checked multiple times with us and the back to make sure we got it right away and apologized multiple times to my son. While we waited another employee Yolanda come over and started to chat with my kids and was very engaging and kind. When we received the bill he had comped the meal, without our request, and asked if my kids could have some candy as a way for him to make up for the mistake. The most impressive part was seeing how he interacted with all the other customers as well. Multiple times he would sit with an older couple to listen to a story. But never neglected his other tables. Gave the same service to all. Above and beyond 5 star service."

"Sunday we attempted to grab a table around 6 pm with no luck. Numerous employees walked by the hostess area and wouldn't even make eye contact. After about 10 minutes of this we decided to leave. I gave it a few days and did a pick up order. I was pleasantly surprised to find the food ready on time, as ordered and all was well. Better customer service this time too."

"Ordered carryout and decided to hit the bar while I waited. Service was rather slow. The bartender seemed to get easily side tracked. Not many Applebee's left in my hometown so the mudslides were a real treat."