Caliber Collision

"If i could give them more than 5 stars I would. Absolutely amazing crew! I worked directly with Edgar, Jeff and Karen, and they went above and beyond to help me, during this very traumatic moment in my life. They were more than just the people fixing my car, they brought me comfort and relief throughout my whole experience. Not only by working with my schedule, but also by keeping me informed throught the whole process. I could not recommend this place enough. It's tough as a young woman finding somewhere I feel like I can trust, especially when it comes to cars, but I can safely say I have no problem placing my faith in these guys. I will definitely be recommending them to anyone and everyone. This company holds their employees to a high standard and the Waukegan crew is an amazing example of that. They are definitely the kind of people that give caliber it's title as one of the most trusted auto service providers in their communities. Any caliber I visit in the future will have high standards to live up to."

"From the beginning very clear expectations and path for communication going forward. Car done before expected and they went above and beyond to make sure everything was completed. Will be back and would highly recommend"

"The day I originally scheduled to drop off my vehicle / got there and was told I would have to come again when all the parts were received. They did not contact me as the owner of the vehicle but the name of the person whose insurance policy I am on which was frustrating. I was not able to drop off my vehicle for almost another month. When I went back after rescheduling a drop off day I was not told how long the repairs would take. In this time I did already have travel plans and made them aware of this. I left town on a Wednesday and was contacted that same day after leaving and was told my vehicle would be ready that Thursday/Friday. On Thursday when I received a call saying it was ready I had a friend pick up my vehicle (because they asked if I could have someone remove it from the premises). My friend picked it up and after returning to town the following Tuesday ! inspected my vehicle and found that it was indeed NOT ready. I then called and expressed my concern which they asked me to bring it back in during my lunch so they could take a look. After bringing it back they discovered a screw was missing (there was a piece constantly falling out every time l opened my trunk) then he also said there was paint missing from the interior part of the repairs so I am having to bring my vehicle back again. It took them 30 mins to re-inspect the vehicle and put a screw in and now I have to use yet another one of my lunches to sit there for 30+ mins as they finish painting. I'm convinced they rushed the vehicle just to get it done quickly."

"I was very pleased with the repair as the damaged area looks unrecognizable. The car was returned in a better shape than when I dropped it off - the interior and exterior were cleaned, which I did not expect. Above all, the staff went above and beyond as they delivered my car to my house because I was unable to due to my work schedule and having little children."

"We have had such a great experience with our cars at Caliber Collision! They do such quality work and are so honest! It is such a relief to have a place that we know will do good work these days! Jeff is such a pleasure to work with and a shout out to Karen behind the front desk."