Gustafson Body Shop

"Horrible customer service!!! They had me waiting for over a month with an appointment to take my car in. A couple of days before my appointment I called to confirm my appointment and arrange towing of my vehicle to their shop. The tow never showed up, so I call the next day for a follow up and was told they will arrange it for the next day. I appointment day came and went and still no arrange of towing. Then, days later after my scheduled appointment, a guy answers the phone and says they have no space and doesn't know when they will have space. If that was the case then why make you wait for a supposedly confirmed appointment, and then tell lies about scheduling towing. I would have appreciated honesty and just be upfront instead of wasting my time and playing games. For this I will never use them again and will tell all my friends and relatives about their horrible customer service."

"For one reason or another, my past four cars (over the last 11 years) have needed some sort of body work. From knocking my side view mirror off while backing my Nissan Rogue out of the garage to hitting a deer with my Kia Niro - this body shop has had my back. And the car comes back prettier than before it needed work! Highly recommended! Don’t hesitate to go here."

"I brought a car here to get the driver door fixed. It was slammed very hard by someone and the door was stuck and wouldn’t open. I brought the vehicle to Gustafson Body Shop as it was very close to where I was staying, I’m visiting family. They advised they would not be able to work on it until the following week. I advised that I was leaving town and this would leave my mother without a car to commute to her job. They agreed to take it in and work on it as they could whenever they had down time. In one day they assessed the issue and were able to repair the vehicle. It may have been a very small issue with the car door, but they saved my family and I, a world of hurt and headaches. The staff is so incredibly friendly and I find that they have EXTREMELY reasonable prices for the quality work they do. My family has lived in Mundelein since I can remember and we never have brought our vehicles for repair to Gustafson (3 boys who learn how to drive results in many wrecked cars in our family). My deepest regret is having Gustafson literally in my backyard for all these years and not once bringing a car to them for work. A+ service. I forgot the front of house guy’s name, but I am so grateful in this moment I would put him in my will."

"I waited a couple months to post this. Honestly I knew it was good work from the day I got my car back. But wanted to see it on a sunny warm day all cleaned up. I have a special paint color from BMW. Not the easiest thing to match when doing repair work. It came out flawlessly. I am very critical of my cars. An absolute nut about them to be transparent. I have worked in the car business for 25 years and have worked with so many body shops and cars over the years so bottom line it would be extremely difficult to get something past me. From the quote to the day I picked it up everything was handled completely professional and service was off the charts. There was delay in parts but these days that is totally normal. They got everything together and were amazing about it. Shortages from manufacturing are common now and the way they handle it could not be better. Says a lot for something out of there control completely. The one thing that stood out is my insurance company was trying to push me to another shop local. Not going to mention names but beware you can take your car anywhere for repair. Insurance company will steer you to the cheapest option. You get what you pay for in my experience and the service was not even close there to what I experienced at Gustafson. I would 100% send my personal cars there for any repair and would have confidence sending a clients car there no question. Thank you to the team that got my car back to new. It looks amazing and you are exceptional at handling even the toughest of jobs. I have had 2 different car guys look at it and not believe there was a repair to the front end never mind an over 7,000 job. Thank you!"

"I found my new body shop!!!! The Team at Gustafson is absolutely the best - most friendly, accommodating and reasonably priced auto repair experience I've ever had. Completely unrelated to my repair, the mechanic even buffed out a scratch I had near my gas tank and tried to not charge me a dime for it. Their attention to detail and service is unparalleled. You owe it to yourself to give them a shot."