Car-X LLC

"Terrible service. They will lie, manipulate you, and never be honest with where work and progress. They took me back and explained to me what was wrong with my car. They even told me to take pictures to show me "Prof". Everything they were telling/showing me was just a con. They still gave me my car in a dangerous state to drive when I ask for help to make my car drivable again. Pure pettiness. Even when I told them to keep the car as long as they need to fix the issue. Told then "no lights on my dashboard (so emission tests can pass me) I receive my car and my dashboard is still lit up and was told that it was all fixed. Anyone reading this!!! Does that sound okay? It does not. They took my $ for over 1500 and my car was still a mess. Not complaining about the price but warning everyone that this place is not okay. For someone who "trusts" mechanics....I got screwed badly. You can't trust this place. I made it simple for them. "Do a full inspection (got charged for that) and please fix my whole car and keep my car until it's fully drivable again" they told me it'll be ready by the end of the night. My car could take even move forward without shaking the whole car and feeling like any minute your tires are going to fall out. It was dangerous to drive to my own home. Please citizens. Stay away and go somewhere else. I wouldn't want anyone to be screwed like me. I worked hard for that money just so it can go away in second and for nothing. Take care yall. I am a very reasonable guy. Very patient but I was speak up if I see something wrong."

"Lied she called me back and a regional manager would call me back. No voicemails or call backs. Just one phone call from the store manager who lied about providing a print out report after a whee alignment. The apple doesn’t fall far from the tree, liars and scammers. Never do business with this company"

"Took my car in to the Car X located in McHenry, IL for four new tires and an alignment. They called me and told me that my car was ready so when I go pick up the car my abs, traction light, and my power steering was really tight. I told them something wrong because when I dropped my car off I had not a single light on my dash and my power steering was fine. They didn’t tell me none of this happened to my car when it was ready for pick up. The assistant manager inform me that they never did a tire job on my model Chevy Impala and might have to do something to make the system relearn (idk what he meant by that) he cleared the lights off my dash and drove up the street and the lights came back on and the steering wheel got back tight. He took it back in a the bay ans was trying to see what was wrong. After 40 mins he bring my car back around and tells me it’s a rear wheel speed sensor that’s causing the problem and it’s an additional $400 to fix. I was mad because my car never had this problem and drove fine all the way to the Car X location (I stay 30 mins away). The assistant manager also accuse me of clearing the code before I came to the shop and I don’t even know how to do thing like that better yet I don’t even own a scanner. I lost every trust and respect from Car X I spent a lot of money with them and this one takes the cake. I don’t play about my car and for the assistant manager to be so unprofesssional the way he was really made me think they messed my car up on purpose for me to spend more money. I will be calling corporate Monday they might not be help but it’s worth a try. I forgot to mention the assistant manager called the police on me because I was upset that they messed my car up after spending $1K on tires. They also changed a rear bulb in my car and I didn’t even tell them to do that Car X is a scam and intentionally mess your car up so you can spend more money with them"

"They take advantage of women customers by overcharging them and not actually replacing parts with new parts. I asked if I could buy the part to ensure the part being replaced was new, but they said they don't do that. Then after I paid to get the service completed, I requested to see my old parts and proof the old part was replaced and they refused to do so. The next day my car broke down again."

"I took my vehicle to get my ac fixed.After a week plus 3 days and $ 1000 down my ac is still not fixed. They told me it needed more parts that were defective and they had to order them and that it would be an extra amount. I checked with them later that weekend I was told they had ordered the wrong parts and the new parts were coming soon. I called a day later and was told that the technician working on my vehicle had the day off and the parts were locked in his locker and refused to come in to make the parts available. I called the next day and was told that they again had the wrong parts and they had ordered the correct parts. I called on a Monday and again was informed they had the wrong parts. I knew that the District manager was on-site and I asked to speak with him.I was informed that he was on another call so I asked that he call me. I still haven't received a call. I called yesterday and was told they would call me later . I'm still waiting. Their customer service has gotten terrible. I never had this problem before especially when Hector was working there. He always kept me informed about what was going on with my vehicle and offered reasonable solutions for my vehicle. No stars! I apologize to this location. The review was for the Car-X LLC on Huebner Rd in San Antonio, TX. I don't know what happened."