Toyota of Naperville Service

"I had to get a lot of work done on my 2018 rav4 due to it having 216000 miles. Adam was excellent. He answered every single one of my questions with enthusiasm. I really appreciate how much he taught me about maintenance in Toyotas. He also was able to give me a good discount which I also really appreciate. I also worked with Laurent. He was very kind and helpful and also very good at math. Overall, I am very impressed with the service here and will be coming from Skokie whenever I have a lot of work to do on my Toyota!"

"I recently visited the Toyota dealer in Naperville for an oil change, and unfortunately, my experience has left me dissatisfied and frustrated. I had the misfortune of encountering issues with my engine shortly after having some work done at the dealership. I initially went in for an oil change, but during the visit, the service team discovered a misfire in cylinders 1 and 2. Following their recommendations, I authorized the replacement of two spark plugs, two coils and a valve gasket. To my disappointment, just four days after the service, the engine light reappeared, and upon reading the diagnostic code, it was the same problem – misfire in cylinder 1. This raises concerns about the effectiveness and thoroughness of the initial repair. I understand that issues can arise with any vehicle, but the recurrence of the same problem so soon after a supposedly comprehensive service is disheartening. It not only undermines my confidence in the quality of the work performed but also raises questions about the diagnostics and troubleshooting processes carried out by the dealership. I expected a higher level of expertise and attention to detail from a Toyota service center."

"I brought a family member's car here because it seemed to be acting funny to me. The organization and communication at this service station was fantastic. The team looked into all of my concerns and helped me develop a plan. They were quick, courteous, and informative. It was a great experience!"

"Kendrick was so pl easant and helpful. Great first impression. Aniyah was ready to service my car. Got the car back in the time that was promised. Good experience"