Chevrolet of Naperville Service & Parts 1515 West Ogden Avenue, Naperville, IL 60540

"Very disappointed and dissatisfied , untrustworthy the mere fact I passed up many reputable dealerships to buy from this dealership referred by a friend. I purchased a 2020 vehicle January 2023 with low mileage, see pictures at least they could have disclosed this to me so I could have declined the purchase. 3 times I have tried to get Chevrolet of Naperville to give me a solutions all I got was made up excuses. “All these vehicles brakes sound like they are grinding but they are rubbing it’s the material on the brake pad” the mechanic says it’s grinding, service advisor says “no it’s not grinding”."

"We recently brought our car here for what ended up being a silly nonissue, but I’m grateful they looked into it for us! And they hung onto our car for a few days too - all at no cost to us. It was a big help. We’ll definitely bring our car here for any issues in the future!"

"Needed a special brake fitting. Man at the parts counter spent the time to check multiple catalogs. Found the part number, had it in stock! Saved the day. Thanks."

"It's an amazing place to get your vehicle serviced. They are very honest and upfront about your cars servicing needs. They do not pressure you at all. They recommend and you make the decision if you want to complete the work. I truly appreciate their help and guidance, and my 7 year old car works like a champ."

"SERVICE: Service was helpful but didn’t give all the information. I stopped by late Friday with a check engine light, had to do some traveling over the weekend and needed to know if it was safe to drive with. This is a daily driver fleet vehicle authorized for personal use and my primary personal vehicle is currently in another state. Enough of the back story to the issue. Drive in and wait for 5 minutes to speak with someone, first time at this location, however, not my first time dealing with a dealership service center. Normally they can’t get to you fast enough, I explain the situation they walk me inside to schedule an appointment and I restate I need to know if it’s safe to drive or if you have loaners, as this is a primary mode of transportation at the moment. The rep who was about to hand me off says well let me just scan it then and we will go from there. He walks back out to the car scans it and says your fine to drive but we have no loaners available at the moment. Cool I will come back early next week and get it worked on. Fast forward to Monday call to confirm availability of a loaner, to be told, we don’t do loaners due to inventory shortages. Awesome, still need to service a car for a likely minor issue. As a fleet vehicle owner I try to keep a car at the same service center for the life of the vehicle, paperwork and all that. However, due to poor communication and a reliable option to not have to sit and wait for my vehicle to be checked and worked on I am now going somewhere else. Please do better Chevrolet of Naperville, you lost a long term customer due to poor communications and follow up."