Napleton Mazda of Naperville Service

"3 hours wait for scheduled appointment for simple oil change and tires rotation... Will not come next time."

"Gone to them for regular maintenance and to repair a tire. They do exactly what is needed and don't try to fix things that don't need to be fixed. They will let you know if they see something starting to wear, but will let you know to just keep a eye on it if it doesn't need to be replaced yet. Which is very helpful in planning for future repairs that are likely and what to pay extra attention to between maintenance visits to prevent more expensive breakdowns from happening."

"Our Mazda CX 90 has recalls. I scheduled the vehicle for a Saturday but asked a few times if they would be able to complete this as I live 2 hours away. Also needed a vehicle so we didn’t sit for the few hours. I was told yes and took my Saturday and drove it in for scheduled appointment. I go check in and he said the vehicle has to stay for a few days, I said I was not told this and I’m 2 hours away, so he shows me the computer screen, and says see it’s a drop off, I said I would not have agreed to that bc I live 2 hours away and do not have anyway to get home. He said hold on and he went to talk in the back and comes back and says oh we can have 2 techs work on it. It can be done by time of close. Then I asked where do I pick up my loaner and he says you can’t get a loaner, we don’t have you down for one because it’s a drop off. I said I’m not going to sit here for 6 or 7 hours when I was told a completely different scenario. I said I’m not going to be able to do this. He said ok and said I don’t do the scheduling as he walked out to open the garage door. Didn’t even try to accommodate or call his manager to see if there was something they could do. I drove 2 hours to get nothing done. Very disheartening when someone doesn’t care about a persons time, 4 hours on the road that day. Now there is a ton of recalls and a nice clunking sound on the left drivers wheel when you turn Right into our driveway. My husband and I said this morning this will be the last Mazda we own."

"Great and thorough service team. I loved the video of the tech going over my entire car and addressing any issues found. Dealership prices can be higher than a local service station, but they are official Mazda parts. There are coupons that can be found on their site to save you some money. The team was very helpful, and I appreciate their level of service. I will certainly be back."

"Bought my used CX-5 from here and have been using them for regular maintenance etc. because I trusted them. After having new tire installed I was told my front brakes were in the red and only have 5% life left. I took it to my mechanic today to get the work done and he just called and said the brakes have 50% life left and I don't need them! Meanwhile the video they sent shows battery acid all over the battery and they just recommend a clean up? My mechanic said I need a replacement. Going back to trusting my neighborhood mechanic. Jeez"