AAA San Antonio Insurance and Member Services 11075 Interstate 10, San Antonio, TX 78230

"I bought insurance from AAA for the first time in 2023. My agent was Jasso Ruthy. She is the best Auto insurance agent I have met so far. EFFICIENT, PROFESSIONAL, FRIENDLY, ALWAYS AVAILABLE and what not. She explained me everything about the quote. And if I had to change my policy at some point, she made it easy for me. I moved to a different location and she refunded me the due without creating issue. I would recommend her if you are looking to buy insurance from AAA."

"THEY HAVE THE WORST CUSTOMER SERVICE, THEY WERE ALWAYS VERY RUDE, AND THEIR ROAD SIDE ASSISTANCE WAS HORRIBLE!!!! THEY ALWAYS TOOK 2-3 HOURS TO COME. OVERALL THIS HAS BEEN THE WORST INSURANCE I EVER BEEN WITH!!!"

"This is a horrible insurance company, my vehicle was stolen then recovered a little over a month ago and they just barely got it towed from the impound lot. They also dont want to do any repairs to my vehicle on the exterior because they are labeling it prior damage, they dont even want to check the suspension even though it looks like they took my car off roading. All they wanna fix is the busted window and stearing column. Practically had to beg them to replace my stereo that was also stolen. Will definitely be switching to a more professional insurance company after this is settled."

"One of the worst road side assistance. On 20th Oct, i called the customer service at 12.30 PM for car lockout. The earliest arrival mentioned was 2.58 PM. When no one arrived, i called them back. At this time, they said, it'll take 2 more hours. I was within the city limit. By the way they did not even come. I got help with some and Managed to come home. Same thing happened couple of months back. I went for camping and mistakenly key was kept in the trunk and closed it. I called customer server and explained the situation. Called them at 4 PM and estimated time was at 6 PM. No one came at that night. Me and my family spent in my friends tent. Technician came next day 10 AM. We have membership and no use of it."

"My husband called AAA to get a tow for his truck. They said 2.5 hours. 3 hours after his call he called AAA again. They canceled the tow and didn't tell him. It took a total of 8 hours for my husband to get a tow from a remote, dark location. He didn't get home until 2 am. I am so disgusted with the customer service"