CARSTAR North Aurora Collision Center 1 South River Street, North Aurora, IL 60542

"Repairs were completed several days before the due date, which was nice. Car was detailed inside and out and looks better than it has in years."

"I took my 3 month old 2024 Chevy 2500 in to have a back window replaced and a crease fixed on the side. They said I would get it back December 29 th, I got it back January 9. I had told them I got a message from the app that the battery was extremely low and asked about about that issue. When I picked up my truck, they had it running outside with the keys in it ( not knowing when I would be there. When asked they advised “oh we were just warming it up for you”. I later found out why when my vehicle would not start. I had to jump it and thinking the alternator would charge it while driving, went to work where I got stranded. My husband had to come out at 945 at night to jump it again and then again in the morning to take it to the Chevy shop. On top of that the sensors were not working and they broke the drivers side seat belt so bad it also had to be replaced. I tried to work it out with them but they refused to take any responsibility for the damage and since I got my coverage on the truck to pay for the Chevy dealers charges, refused any reimbursement for my time off work or for the damages they caused to a 3 month of $70,0000 truck. What pissed me off the most was the dishonesty and the TOTAL DISREGARD for the damages they caused. I would NEVER recommend this company. ***Update and rebuttal…..I have called, emailed, stopped by and again tried to call and ask to speak to the owner Brian and still not getting anywhere with even just getting my deductible back. However after all the original damage we found another electrical issue where when they took the bumper off, they forgot to reattach for another $189.00 on top of all the other charges ( the $189.00 they agreed to pay but still refusing any payment or responsinlbility on the rest. If the owner would like to contact me or return my calls I would happily work this out."

"Did great work fixing my car. Would never know it was in an accident. I didn’t love that my pick up date kept getting pushed last minute, but every time I called to ask about it or had any questions, Sonia was always super nice and helpful. Was even more excited when I picked my car up and they had cleaned the inside for me! Overall I’m very happy with my experience with them!"

"I brought in a 2012 Hyundai Sonata that had damage to the front bumper as the result of a tow. I looked it over better just a little while ago and they did a great job! I had some concerns about the car being fixed here and a promissory note to pay for the repairs from the tow company. Both Brian Jr & Brian Sr were very helpful and contacted the tow company and handled the invoice and collected the payment which made things go much smoother and was 1 less thing for me to have to deal with. I feel like you never know what you’re walking into you when you go to a new car repair place by this place did really great work. I have a couple things I need to have fixed and I plan on going back very soon!! it was a little bit of a wait to get in, but they do good work so it’s perfectly understandable. Just make sure you call a week or 2 before ☺️ thanks!!!"